Service Engineer Customer Support

Krishan Kumar

Calgary, Alberta

*****************@*****.*** 403-***-****

Service Manager

Summary of Related Achievements

Started as Service Engineer Trainee at Cummins, the largest engine manufacturer in the world, and continued serving Cummins throughout one’s career -- showing loyalty, mutually productive and win-win situation

Managed After Sales & Service for 40,000 engines with a team of 170 expert engineers

Served as End Point Trouble Shooter for escalated concerns and as Team Member of Safety Group for entire company; Prepared SOPs and other technical documentation

Worked with different dealers under Cummins, handling engineering and management duties; Excellent people, communication and presentation skills

Performed tasks that demand physical labor, sitting and standing for long hours

Managed customer concerns and ensured RFT (right first time); Led technical team of 170 engineers and new trainees, advised on engine assembly/problems

Contacted new and loyal customers for feedback to determine needed improvements

Provided site training to roughly 2000 fleet owner customers (with 06+ Cummins engines) and technical staff

Planned timely repair and materials to minimize downtime of customer equipment to ensure 98% equipment availability

Prepared and submitted weekly reports; Monitored KPIs of all Cummins engineers; Visited client site for troubleshooting engine failures when required

Dispatched engineers to sites for troubleshooting and repair/maintenance; Ensured adherence to Health, Safety and Environmental Standards

Looked after major customers like Talcher Coal Field and National Aluminum Company with Cummins engines, powering earth movers like Dozer, Dumper, etc.

Willing to take initiative and take on new responsibilities; Shows flair for contributing to company profitability; Organized, hardworking, cooperative and dependable

Proficient in MS Word, Windows Applications, Internet and E-mail

Languages: English, Hindi, and Punjabi

Work Experience

Head Customer Support 2012 - 2022

Cummins Sales & Service, Noida, India

Service Manager 1985 – 2012

Cummins Authorized Dealers, India

Mechanical Engineer Trainee 1982 – 1985

Nitin Diesel, Authorized Cummins Dealer, India

Education

Mechanical Engineering 1978 – 1981

Meharchand Polytechnical Punjab University, India

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