It Support Technical

Jayaram Timalsina

Lexington,Kentucky 859-***-**** ****************@*****.*** jaya-ram-timalshina Recently completed the Google IT Support Professional Certificate, leveraging 7+ years of experience in diverse industries to excel in troubleshooting and problem-solving. Proficient in implementing innovative technology solutions, ensuring seamless operations, and enhancing customer satisfaction. Adept at managing customer database systems and mitigating risks, with a track record of driving efficiency and reliability. Skilled in collaboration across teams to consistently meet or exceed productivity targets. RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration

EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual

Google IT Support Professional Certificate Completion date: 05/2024

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace. Tribhuvan University (TU) • Kathmandu, Nepal 04/2015 Bachelor of Business Studies (BBS)

RELEVANT EXPERIENCE

FC Associate And Associate Safety Committee Member Amazon.com, Lexington, KY 07/2018 - Present

● Trained 50+ associates on safety procedures and best practices, showcasing the ability to disseminate complex information clearly and effectively, a crucial skill in IT support and training roles.

● Supported area managers, served as a trusted resource for new hires, and contributed to process-based improvements, increasing team productivity by over 90%.

● Managed returned items, ensuring timely delivery to millions of customers per week and maintaining a satisfaction rating above 90%.

● Collaborated with managers, conducting performance evaluations, identifying improvement areas, and recommending innovative solutions for customer deliveries.

● Performed troubleshooting of hardware peripherals, ensuring seamless integration with existing IT infrastructure to enhance operational efficiency.

Security Officer Leader Security Service Dubai, UAE 04/2015-12/2017

● Implemented security protocols to ensure the safety of premises and assets, showcasing attention to detail and risk assessment skills.

● Utilized surveillance technology to monitor premises and maintain a secure environment, demonstrating proficiency in utilizing security equipment and technology.

● Responded promptly to security alarms and emergencies, employing quick decision-making and crisis management skills to address situations effectively.Produced detailed incident reports and documentation, ensuring accurate record-keeping and contributing to operational efficiency.

Administration Assistant Integrate Development Consultancy (Engineering, survey) Kathmandu, Nepal 12/2012 - 02/2015

● Implemented digital filing systems for project documentation, reducing search time by 30% and improving data accessibility.

● Conducted research and analysis to support IT procurement decisions, evaluating vendors and negotiating contracts for cost-effective solutions.

● Provided technical support to staff for software applications and IT equipment, resolving user inquiries and escalating complex issues as needed.

● Managed inventory of IT assets and supplies, implementing barcode scanning systems for tracking and reducing inventory discrepancies by 20%.

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