Customer Service Representative
Resume:
Katiana Louissaint
Orlando, FL *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Concentrix - Lake Mary, FL
October 2020 to September 2023
• Outbound and Inbound calls
• Collections/Financial
• Taking payments and offering payment plans
• Answering general questions
• Deescalating calls
• WFH
Customer Service Representative
Inktel Contact Center Solutions - Orlando, FL
December 2019 to July 2020
• Assisted customers with pickup and delivery orders
• Processing orders
• Inbound and Outbound calls
• WFH/on-site
Customer Service Representative
Faneuil
October 2018 to August 2019
At Faneuil, I was a Customer Service Representative. I would assist callers with applying for health coverage, basically an application specialist.
Event Guide
Universal
January 2017 to April 2018
I was an Event guide at Universal Orlando and our job was to set up and operate different events including providing guest service most of the time.
Education
Associate in MA
Southern Technical College - Orlando, FL
August 2019 to August 2020
High school diploma or GED
Oak Ridge High School
August 2014 to May 2018
Skills
• Call Center
• Medical Administration
• Customer Support (2 years)
• Medical Receptionist (2 years)
• Microsoft Office (9 years)
• Medical Terminology (1 year)
• Hospitality
• Customer service
• Communication skills
• Sales
• Microsoft Excel
• Computer skills
• Microsoft Word
• Microsoft Outlook
• Data entry
• Organizational skills
• EMR systems
• Epic
• Medical billing
• ICD-10
• CPT coding
• Medical terminology
• Administrative experience
• English
• Microsoft Powerpoint
Certifications and Licenses
Class D Security
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