Store Manager Customer Service

Angela J. Johnson

P.O. Box *** *** Reynolds Road Oakdale, TN 37829

Cell: 865-***-**** E-mail: ******-****@*******.*** PROFESSIONAL PROFILE

High performance, result-driven retail manager with consistent career history of demonstrating visionary and leadership expertise

Team-oriented mentality with customer focus approach and primary goal of establishing a strong, collaborative, and efficient employer-employee relationship

Resilient catalyst for increasing sales and profit by analyzing data and problem-solving key company objectives

KEY QUALIFICATIONS

Reacts to challenges proactively with initiative and practicality

Models a respectful, rewarding, and positive attitude

Champions a working environment of openness, trust, and recognition

Communicates and listens actively to address employees’ concerns

Promotes sharing of knowledge and continuous learning CAREER EXPERIENCE

At Home 2023 – Present Knoxville, TN

Store Manager

Manages, hires, coaches, teaches, and trains about 40 employees

Open and close the store and promote credit card and rewards program

Gabe’s 2022 – 2023 Knoxville, TN

Assistant Store Manager

Hires, trains, and manages new employees

Open and close the store, promote the rewards program, and merchandise the sales floor

Lowes 2021 – 2022 Harriman, TN

Nightly Operation Receiving Manager

Manages 10 employees per shift in the processes of shipping and receiving

Operates heavy equipment—forklift, electric pallet jack, Star Wars lift truck, and bailer

Trains employees, observes performance, provides feedback, and positively reinforces

Christopher & Banks 2015 – 2021 Maryville, TN

Store Manager

Manages 10 employees per shift in the retail objectives of customer service and sales

Schedules employees, plans transition sets, payroll goals and distribution

Recruits, trains, and retains new employees in all store operations and specific work centers

Develops a talented and motivated team through the performance management process of recognition, coaching, feedback, counseling, and corrective action

Ross Dress for Less 2011 – 2015 Knoxville, TN

Assistant Manager

Manages 32 employees in daily customer service, driving sales, and store presentation

Refer to previous managerial tasks listed under Christopher & Banks

Pier One Imports (part-time) 2009 – 2015 Knoxville, TN

Key Holder

Provides customer service, builds plan-o-grams, stocks store shelves and displays, completes general store set-up, and works ad-set team OTHER RETAIL EXPERIENCE

Companies and Positions:

Lane Bryant – Assistant Manager 2008 – 2011 Knoxville, TN

Burlington – Linens Manager 2007 – 2009 Knoxville, TN

Target – Plan-o-gram Team Lead 1991 – 2007 Knoxville, TN EDUCATION

Roane State Community College Attended 1989 – 1991 Harriman, TN REFERENCES:

Dana Thornton (Professional Reference)

Boot Factory Outlet, Director of Operations

Cell Phone: 330-***-****

Janita Scott (Professional Reference)

Boot Factory Outlet, Store Manager

Cell Phone: 931-***-****

Rebecca Dickenson (Personal Reference)

Blount County Schools Librarian (Eagleton Elementary School) Cell Phone: 865-***-****

Contact this candidate