Customer Service Data Entry

Doralyn Payne

**************@*****.***

773-***-****

EDUCATION

High School Diploma- Expo High 2017-2020 Waterloo, IA

PROFESSIONAL EXPERIENCE

REMOTE Customer Service Representative

Maximus- (Contract) February 2023 - March 2024

• Conduct 75-200 inbound and outbound calls per day

• Assist customers with enrolling in Medicaid health plan

• Customer service/Data Entry

Overnight Stocker

Walmart- January 2020 - December2022

• Responsible for stocking, sorting, and organizing merchandise

• Responsible for reporting issues to management

• Customer service

Security Guard

Allied universal- June 2018 - December 2019

• Monitor premises: Conduct regular patrols to ensure security

• Customer Service/ Data Entry

• Maintain and enforcing regulations set by employer

• Document activities and incidents for review and analysis

Telephone Interviewer I/ CSR

Telesight LLC- March 2017 - April 2018

• Customer satisfaction/Data Entry

• Handles outbound calls in a high-volume call center

• Conduct surveys via a phone dialing system

• Responsible for meeting and exceeding quotas

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