Customer Service Representative
Resume:
SHEILLA DUPERVAL
Customer Service Representative
**** * ***** ******, ******* FL 3
3063
*********@*****.***
S K I L L S
L A N G U A G E S
French, Spanish, English,
Haitian Creole
— Advanced
Results-oriented Customer Service
Representative with 10+ years of
experience in providing exceptional
service and resolving customer issues
in a timely fashion. Skilled in
communication, problem-solving
and developed strong client
relationships.
· Communication
· Problem-solving
· Time management
· Active listening
· Teamwork
· Organizational skills
· customer relations
·
E X P E R I E N C E
Customer Service Dispatcher May 2021 — Present
Huggens Trucking North Lauderdale, Florida
Customer Service Associates Jan 2022 — Aug 2022
Trugreen Companies LLC Pompano Beach, Florida
Customer Service Associates Oct 2003 — Mar 2007
Precision Response Corporation Margate, Florida
E D U C ATION
Business Relations Aug 1996 — Jun 1998
Business Institute Of The West Indies, Haiti Delmas 75, Health Service Administration May 2004 — Present
Keiser University Fort-Lauderdale, Florida
R E F E R E N C E S
Upon request.
Managed incoming service requests and dispatched technicians for prompt resolutions.
·
Prioritize tasks to meet deadlines while maintaining an impeccable customer service satisfaction.
·
Utilized problem- solving skills to resolve issues efficiently and exceed customer expectations by communicating effectively with customers and team members to ensure smooth operations.
·
· Responded to customer inquiries and processing orders in a timely manner. Managed customer complaints and resolved issues to ensure a positive experience.
·
Assisted customers with product recommendations and provided personalized service.
·
Collaborated with team members to meet sales targets and maintaining customer satisfaction.
·
Providing a great customer experience by focusing on each customer's needs by answering customer questions, handling complaints, and providing solutions to their problems.
·
Developing and maintaining customer relationships, and building trust with customer accounts.
·
Monitoring customer satisfaction levels, and meeting sales targets and call handling quotas.
·
· Building and nurturing strong business relationships with the clients. Help grow the referral business and retain clients for future business transactions.
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