Customer Service Human Resources

MARIA HARRELL

Greenwood, IN ***** 352-***-**** **********@*****.***

SUMMARY

Organized and efficient administrative professional with hands-on experience supporting business areas such as customer service, reservation sales, accounting, database management, and human resources. Collaborative team player with strong communication, decision-making and time management abilities. SKILLS

Excellent communication and

organizational skills

Proficient in Microsoft Word and Excel

Customer Service and Sales experience

Maintain high energy and leadership skills

Experience with computer equipment,

software, and general office equipment

EXPERIENCE

07/2014 to Current Office Manager

Hoosier Skylights Greenwood, IN

Improves operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates. Answering phones and assisting customers with product inquiries, handles consultation requests and answers billing questions to provide outstanding customer care. Schedules appointments and maintains master calendar. Manages office inventory and places new supply orders. Elevates customer satisfaction ratings by resolving client and case issues effectively. Efficient in Microsoft Word, Excel, Google, and media marketing. Completes all company insurance renewals including property, Workers' Compensation, general liability, and payroll.

04/2008 to 05/2018 Owner Operator

Edible Arrangements Hernando, FL

Hired, trained, and managed store managers, delivery drivers and employees. Ordered merchandise with accuracy by verifying back stock and maintaining inventories. Managed daily operations to ensure all orders were completed correctly and delivered in a timely manner.

Demonstrated a strong understanding of product knowledge and quality standards. Welcomed and connected with every Guest to provide excellent Guest Service. Managed difficult Guest situations in a calm and professional manner. 11/1999 to 04/2008 Senior Flight Attendant

ATA Airlines Indianapolis, IN

Met all airline and federal aviation regulations, ensuring that passengers were kept safe at all times.

Followed safety, passenger and supply pre-flight checklists. Restocked and organized food, beverage and passenger items inventory. Provided reassurance and comfort to passengers during flight turbulence and when there were delays.

Kept cabin neat, clean and professional in appearance. Offered answers to passengers' questions and resolved issues that arose during flights. Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures. 04/1996 to 11/1999 Reservation Sales Agent

Westin Hotels & Resorts Indianapolis, IN

Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.

Provided excellent customer service, options, and other solutions to meet guest and customer needs.

EDUCATION AND TRAINING

1998 Associates : Business

University of Southern Indiana Evansville, IN

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