Store Manager Service Advisor
Resume:
Travis Osborne
Well Rounded in Automotive Fixed Operations
Nixa, MO 65714
*********@***.***
With 25 years in the automotive industry, I have performed in every position within the Fixed Operations Departments of a dealership. Holding positions in both service and parts has given myself a broad scope of experience to help create an efficient and productive Fixed Operations Department.
Authorized to work in the US for any employer.
Work Experience
Store Manager
MIDAS MUFFLER - Springfield, MO
January 2023 to March 2023
Responsible for daily operations – generated repair orders, worked with technicians to determine customer issues with vehicles. Presented quotes to customers, extended warranties, and insurance companies to obtain approval for work. After work was completed, secured payment from responsible parties. Responsible for store parts inventory. Prepared daily, weekly, monthly reporting to owners. Suffered severe staph infection in early March which resulted in leg amputation and monthly rehabilitation. I communicated my status with daily updates to the District Manager at Midas. I received no communication from them after March 16. I received a temporary prosthetic on May 1 and started working for myself on May 3, since I had not received any kind of response from them regarding continuing my employment.
BUMPER TO BUMPER – Ozark, MO
March 2022 to December 2022
Responsible for directly supervising counter sales workers in a Bumper to Bumper Auto Parts retail store. Duties include management functions, such as purchasing, budgeting, accounting and personnel work, in addition to supervisory duties. Also provide over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall success of store operations through promotion of sales programs and other customer and team-related activities. Service Advisor
RELIABLE CHEVROLET - Springfield, MO
December 2021 to February 2022
Worked with customers, warranty companies, insurance companies to inspect vehicles and determine cause. Schedule vehicle for service. Dispatch work to proper technician for repair. Book repair orders and prepare for submitting for payment. Accept and obtain payment for repairs from customer, warranty and insurance companies. Schedule any sublet repairs and issue purchase orders for payment on sublets. Reconcile purchase orders to ensure correct before submitting to office for payment. Service Advisor
CORWIN FORD - Springfield, MO
January 2021 to May 2021
• Worked with customers, warranty companies, insurance companies to inspect and find causes for issues with vehicles and to repair. Wrote estimates, repair orders. Received and obtained payment for services. Handled scheduling any sublet repairs, generate and issue purchase orders for repairs. Inspect quality of work and deliver vehicle to customer.
Service Manager
DON WESSEL HONDA - Springfield, MO
April 2018 to December 2020
Oversee daily service operations for the Honda franchises. Manage 60 employees, create processes to help cut expenses, increase effective labor rates as well as CSI and FRFT standings. Create processes and programs for dealer recommended services to help generate more revenue for all departments and increase customer pay revenue. Work with Honda DPSM to keep technicians up to date on training and policies and to increase warranty labor rate.
Fixed Operations Director
NAPLETON AUTOWERKS INC - Springfield, MO
February 2016 to April 2018
Oversee daily service and parts operations for the Porsche, Volkswagen and Mitsubishi franchises. Manage 29 employees, create processes to help cut expenses, increase effective labor rates as well as CSI and FRFT standings. Promoted from Parts Manager to Fixed Operations Director when Springfield Imports was purchased by the Napleton group. Parts Manager
SPRINGFIELD IMPORTS/ LIPSCOMB AUTO GROUP - Springfield, MO November 2003 to February 2016
Served as parts manager for the Porsche, Volkswagen and Mitsubishi franchises. Started with Lipscomb Auto Group on 11/2003. Dealer ship was sold to Springfield Imports where I continued as Parts Manager. Help to decrease emergency parts orders by increasing the off the shelf fill rate by increasing the parts breadth. This also increased our Parts Performance Bonus which generated and additional $14K per quarter in parts gross. Dealership was sold to the Napleton Group.
Education
College Degree in Business
SPARTAN SCHOOL OF AERONAUTICS - Tulsa, OK
September 1996 to May 1997
MISSOURI STATE UNIVERSITY - Springfield, MO
September 1992 to May 1993
Skills
• Auto Estimating (10+ years)
• Retail Sales (10+ years)
• Automotive Repair (10+ years)
• Auto Service Management (10+ years)
• Mechanic Experience (10+ years)
• CDK / REYNOLDS & REYNOLDS / DEALERTRACK/ X-TIME (10+ years)
• Outside Sales
• Mechanical Knowledge (10+ years)
• Parts, Inventory, Sales, Management (10+ years)
• Vehicle Maintenance
• Auto Estimating
• Auto Service Management
• Auto Estimating
• Auto Service Management
• Problem-solving
• Teamwork
• Alignment
• Brake Repair
• Flexibility
• Reliability
• Oil Change
• Management
• Delivery Driver Experience
• Diesel Engine Repair
Languages
• ENGLISH - Expert
Assessments
Work style: Reliability — Completed
April 2021
Tendency to be dependable and come to work
Full results: Completed
Sales skills — Expert
May 2021
Influencing and negotiating with
customers Full results: Expert
Management & leadership skills: Planning & execution — Highly Proficient February 2021
Planning and managing resources to accomplish organizational goals Full results: Highly Proficient
Customer focus & orientation — Expert
May 2021
Responding to customer situations with sensitivity Full results: Expert
Supervisory skills: Motivating & assessing employees — Proficient April 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Conscientiousness — Proficient
February 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Automotive maintenance — Proficient
June 2021
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient
Basic mechanical knowledge — Expert
June 2021
Understanding and applying mechanical concepts and processes Full results: Expert
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