Executive Assistant Delivery Driver
Resume:
Victoria Innocent Douyon
Virtual Executive Assistant with Haitian Creole Language, Translation/Interpretation Support, Child Tutor, Senior Companion, and Ecomm/Reservation Specialist
Lauderhill, FL 33313
********.********@*******.***
Work Experience
Ecommerce and Dinner Reservations Specialist
Brookfield Atlantis Bahamas Brookfield Hospitality Properties LLC - Plantation, FL
July 2023 to March 2024
• Implementing customer segmentation strategies,
• Analyzing pricing strategies to boost sales and visibility
• Optimizing content utilizing keywords and phrases to maximize SEO
• Developing and managing product attributes to drive quality online listings;
• Monitoring the day-to-day activity on the site and its overall performance to achieve goals like improving user
• Implementing customer segmentation strategies
• Analyzing pricing strategies to boost sales and visibility
Reservations Representative Atlantis Bahamas/Brookfield Hospitality Properties LLC - Plantation, FL March 2022 to July 2023
• Helped plan travel itineraries by suggesting local tourist attractions and places of interest
• Assisted clients in making, altering, or canceling reservations
• Processed payments and sending confirmation details to customers
• Sorted out any issues that may arise with bookings or reservations
• Sold and promoted reservation services
• Booked all rooms according to required standards
• Managed and monitor all discounts
Medical Records Clerk Surgical Center of Fort Lauderdale - Lauderhill, FL November 2021 to February 2022
• Prepared patient charts and gathered information and documents from patients
• Ensured that the medical records were organized, accurate and complete
• Filing the paperwork and reports of inpatients quickly and accurately
• Safeguarded patient records and ensuring that everyone complies with the HIPAA standards
• Processed the records for admitting and discharging patients
AT&T Outbound Fronter Americom Telecommunications - Fort Lauderdale, FL March 2021 to October 2021
• Attend networking events, community events and hearing to generate leads
• Contact perspective customers via both phone and email
• Market research to develop warm leads
• Vet lead list for warm and cold leads • Identify prospects that fit the target demographic
• Nail and transfer leads to sale's agents w/ hopes of agent making the deal
• Translate for Creole speaking customers
WellCare Agent Teleperformance - North Lauderdale, FL October 2020 to March 2021
• Handled and carefully responded to all customer inquiries by building excellent rapport & confidence
• Identified their needs, and took strategic action in a timely manner
• Provided excellent customer service through active listening on every interaction
• Worked with confidential customer information and treated it sensitively
• Aimed to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
• Followed defined Census program information, processes, and procedures.
• Handled inbound and outbound contacts in a courteous, timely, and professional manner.
• Adhered to Census approved scripts in conducting interviews and completing forms.
• Use frequently asked questions (FAQs) and help text to look up and provide information for inquiries.
• Entered data into desktop application to accurately capture all responses.
• Adhered to the Title 13 requirements for maintaining confidentiality of all Census data.
• Followed defined Census guidelines as they apply to completing Census forms
• Escalated threats immediately to a supervisor if made to Census workers, buildings, governmental buildings or the president
• Adhered to designated work schedule.
• Met or exceeded the Census program performance metrics of 97% quality and adherence of 93%
Med Tech/Senior Companion Companion Angels - Venice, FL August 2019 to October 2020
• Assessed medication to residents
• Provided care to residents
• Assisted supervisor with minor paperwork
• Provide Care for clients
• Ran Errands for clients
• Cooke/Meal prepped for clients
Senior Companion Harbor Chase of Venice - Venice, FL February 2014 to June 2018
• Assessed medication to residents • Provided care to residents • Assist supervisor with minor paperwork
• Provided Care for clients
• Assisted clients with eating
Special Ed Teacher Assistant Lauderhill Paul Turner Elementary-Broward County School Board - Lauderhill, FL August 2009 to August 2013
• Worked in the ESE Department with autistic students •
• Worked with autistic students who were mainstreamed •
• Worked with autistic students who were transitional
• Work with autistic students in a cluster
• Assisted Music Teacher with shows, concerts, dances, and other sorts of programs
• Assisted Music Teacher with chorus and dance rehearsals after school
• Assisted with Morning, afternoon, and cafeteria duty
• Assisted school’s Media Center/Library Clerk when needed
• Assisted school’s Media Center/Library Teacher with setting up book fairs
Teacher Aide Manatee Bay Elementary-Broward County School Board - Weston, FL August 2008 to June 2009
• Worked one-on-one with an autistic student in a mainstreamed classroom daily
• Morning & afternoon, and cafeteria duty
• Assisted the Computer-Technology teacher when needed
Teacher Aide Gatorun Elementary-Broward County School Board - Weston, FL August 2007 to May 2008
• Assisted in the school copy room and distributed copies into teacher's boxes
• Runner: walk students to and from (Clinic, Office, Dismissal)
• Morning, afternoon and cafeteria duty
Administrative Assistant Invested Freedom - Sunrise, FL March 2006 to May 2007
• ESOL Program Director (Creole)
• Tutored Elementary Students (English, Reading, & Writing)
• Program Specialist
• Phone Contact-Consumer Relations
• Interview Applicants-New Hires, Students
• Event Coordinator
Assistant Preschool Teacher Merril Methodist Preschool/Church - Lauderdale Lakes, FL May 2005 to July 2006
• Taught & looked after Preschool Children (newborn-3-year-olds)
• Assisted preschool director with fun projects for students
• Worked with afterschool students (k-5)
• Helped prevent sick children form having seizures; kept them cool once they developed a fever
• Made lesson plans for each week
• Answered phones whenever needed
• Did minor secretary work when needed
Education
Associate in Education w emphasis in Reading and English
Phoenix University-Online Campus-Plantation FL
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