Monika Sharma
Pannahill Drive, Brampton, ON, L*P 2Y5
437-***-**** ************@*****.***
Customer Service / Cashier
HIGHLIGHTS
Highly skilled and experience in providing excellent service to customers with friendly and positive attitude
Work experience in sorting products and moving them to designated areas or displaying on shelves
Experience in handling cash register and obtaining payment from customers with cash, debit and credit card
Expert in identifying customer needs and expectations as well as responding to their inquiries and resolving complaints in a timely manner
Flexible to work different shifts and strong ability to work in a fast paced environment
Good verbal, written communication skills: English, Punjabi and Hindi
Outstanding team player who can work independently under minimum supervision
Highly organized, detail orientated, great problem solving and leadership skills
Proficient in Microsoft Office including Word, PowerPoint, Excel, email, and SAP
RELEVANT WORK EXPERIENCE AND SKILLS
Customer Service / Stocker skills
Greeted customers, responded to their inquiries in a positive and friendly manner
Handled cash register and received payment from customers and processed transactions
Maintained organization of all products at store and displayed products on shelves
Packed items which purchased by customers and helped customers put them in the bag
Assisted customers with purchasing appropriate financial products and promoted products
Ensured correct receipt of products and identified for discrepancies
Able to review required quantities and maintain proper level of products
WORK HISTORY
Senior Officer / Assistance Manager 2010 – Mar 2024
ICICI Bank, Noida, India
Store Associate / part time 2015 – 2019
Asanand Preetam Lal Store, India
EDUCATION
Associate in Master of Arts, Rajasthan University, India