Security Officer Customer Service

JULIET T. OSAYANDE

Brooklyn, NY ***** 347-***-**** *************@*****.***

SUMMARY

Customer-facing professional with over 10 years of work experience in various roles related to dealing with the public, plus a bachelor’s degree in sociology and anthropology. KEY SKILLS

● Visitor/guest log books

● Fire risk assessment

● Property inspection

● Phone customer service

● Order management

● Meeting planning

● Opening accounts

● Activity reporting

● Cleaning/organizing

PROFESSIONAL EXPERIENCE

UBER EATS, New York, NY Mar. 2022 – Present

Driver

● Achieved Platinum status, satisfactorily delivering 5000+ orders. UNITED SAFETY CONSULTANTS, New York, NY Dec. 2016 – Mar. 2020 Security Officer and Cleaning Team Leader

● Checked identification and destination of visitors, gaining the owner's confidence.

● Systematically performed impeccable cleaning tasks, managing a staff of two cleaners. MG SECURITY SERVICES, New York, NY Dec. 2016

Security Officer

● Visually inspected different types of alarm systems.

● Performed hourly rounds, and observed security cameras.

● Checked identification and destination of visitors, and maintaining log book records. UNIVERSAL PROTECTION SERVICE, New York, NY Jun. 2015 – Aug. 2015 Trump Building Security Officer

● Ensured proper function of fire protection equipment, reporting new equipment needs.

● Ensured that premises were safe from fire hazards, identifying and reporting fire risk areas.

● Patrolled grounds, regularly checking locks, windows and equipment for signs of tampering.

● Reported property damage, malfunctioning equipment, and out-of-place occurrences. EDO STATE GOVERNMENT HOUSE, Benin City, Nigeria Jan. 2013 – Feb. 2014 Part-time, Temporary Administrative Assistant

● Organized meetings and captured minutes.

● Planned day-to-day activities to meet client’s needs. NOVILE NIGERIA LTD, Lagos, Nigeria Jan. 2011 – Dec. 2012 Business Development Manager, Construction and Building Materials Company

● Planned day-to-day activities of clientele documents.

● Introduced products to prospective and well existing customers.

● Ensured that product orders reached their destination. JULIET T. OSAYANDE Page 2 of 2

Brooklyn, NY 11203 347-***-**** *************@*****.*** PROFESSIONAL EXPERIENCE (CONTINUED)

SEGUN OLUYEMO & ASSOCIATES, Lagos, Nigeria May 2009 – Dec. 2010 Customer Care Officer, Real Estate Company

● Provided customer care and follow-up by phone, including transaction documentation. OCEANIC BANK INTERNATIONAL PLC, Lagos, Nigeria Mar. 2008 – Feb. 2009 Marketing Executive

● Established key accounts customers (KAC).

● Conducted telemarketing to reach daily target of two checking and eight savings accounts.

● Weekly documentation of transactions, report-writing and submission. EDUCATION & CERTIFICATIONS

UNIVERSITY OF BENIN, Edo State, Nigeria 2003 – 2007 Bachelor of Science, Sociology and Anthropology (certified through WES) SECURITY OFFICER CERTIFICATIONS

● Fire Guard F01and F02, 2016 (renewed twice since)

● 8-hour pre assignment and 16-hour OJT License for Security Guard, July 2015

● Fire and life safety director Z89, N85 (expired) NEW YORK MEDICAL CAREER TRAINING CENTER, New York, NY

● Certified Nursing Assistant Certificate, 2015 (expired)

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