Customer Service Team Members

Roland Ilunga

*** ******* ****** *** *, Normal, IL 61761

309-***-**** ****.********@*****.***

Work Experience

Walmart Super Market, Illinois June 2014 – August 2021

Retail Salespersons

Greeting and assisting customers in a friendly and courteous manner.

Providing product information, answering questions, and offering recommendations to customers.

Restocking shelves, organizing merchandise, and maintaining a clean and tidy store environment.

Operating cash registers and processing customer transactions accurately and efficiently.

Monitoring and responding to customer inquiries and concerns via in-person interactions or phone calls.

Collaborating with team members to achieve sales targets and goals.

Following company policies and procedures, including those related to safety, security, and customer service.

Participating in training programs and staying updated on product knowledge and promotions.

Sam’s club, Normal Illinois January 2022 – August 2023

Retail Salespersons

Greeting and assisting customers in a friendly and courteous manner.

Providing product information, answering questions, and offering recommendations to customers.

Restocking shelves, organizing merchandise, and maintaining a clean and tidy store environment.

Operating cash registers and processing customer transactions accurately and efficiently.

Monitoring and responding to customer inquiries and concerns via in-person interactions or phone calls.

Collaborating with team members to achieve sales targets and goals.

Following company policies and procedures, including those related to safety, security, and customer service.

Participating in training programs and staying updated on product knowledge and promotions.

Cintas Uniform Service, Normal, Illinois January 2016 – August 2017

Laundry and Dry-Cleaning Workers

Operating industrial washers and dryers to clean and sanitize textiles such as uniforms, lines, and towels.

Sorting and loading textiles into washers according to specific instructions and guidelines.

Following safety protocols and maintaining a clean and organized work area

Collaborating with team members to meet production goals and deadlines

Adhering to quality standards and company policies to ensure customer satisfaction.

Assisting with other duties as assigned by supervisors or managers.

Field Nation IT Technician January 2022 – Present

IT technician with experience in Computer

Hardware, software, and system Networking

Install program, fixing a trouble shoot in Pcs and Network device, router, switches, and others.

Spark Driver Walmart super center January 2022 – Present

Accepting orders through the Spark-driver app.

Driving to the designated Walmart to pick the order or shopping for a customer

Ensuring accuracy and quality of the order before delivery, and safely transporting orders to customers location

Providing excellent customer service during the delivery process.

Adhering to all traffic laws and safety regulations while driving

Maintaining cleanliness and organization of delivery vehicle.

Education

Heartland Community College, Normal, Illinois August 2015 – August 2020

Associate, Computer Science, 3.00 GPA

Certificate: Computer Networking Support Specialist August 2023 – May 2024

Illinois State University, Normal, Illinois August 2020 – Spring 2024

Bachelor's, Economics and Business Administration (in progress)

Skills

Able to use the word, excel, and power points.

Problem-solving and critical thinking abilities

Proficiency in relevant software and technical tools

Strong organizational and time management skills

Ability to collaborate effectively with cross-functional teams.

Detail-Oriented and strong attention to quality

Willingness to learn and take initiative in a dynamic setting.

Contact this candidate