Customer Service Rep

Shakonda Ward

**** * ******* **** *******, IL ***12

Cell: 773-***-****

*************@*****.***

Objective

To obtain a position within the customer service/clerical field that is meaningful and challenging, which also contributes to my daily knowledge and growth in the medical industry.

Summary of Qualifications

Over 10 years of customer service experience

Skilled in MS Office Suite (Excel, PowerPoint, Word, etc.)

Knowledge of ICD-10/CPT codes

Employment History

US Medical Labs

Lombard, IL 10/2020 - 05/2024

{Patient Customer Service Rep}

Made incoming & outbound calls scheduling appointments.

Provided patients with completed registrations for covid, influenza, and RSV testing.

Collected demographic information from patients and entered it in the system database.

Supported the coordination and communication between tele-health physicians and patients.

Insurance verification and EOB breakdown/verification.

Knock At Midnight

Chicago, IL 07/2017 – 12/2020

{Truant Officer}

Worked with schools and students to increase attendance and academic performance.

Maintained data, developed plans, and interacted with parents and law enforcement.

Provided counseling services, assessed situations, and responded to security issues.

Senior Helpers

Chicago, IL 01/2010 – 05/2018

{Home Health Aid (part-time)}

Attended to elders needs

Escort/companion

House keeping

Cook

Commuting

Education:

Orr Academy High School

Chicago, IL 09/1997 – 06/2001

Malcolm X College 01/2024 - Present

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