Customer Service Support Specialist

*********@*****.*** 917-***-****

Devon Osei

Professional Skills Highlight

• Great customer service and interpersonal skills

• Ability to work in fast, time-sensitive environments with quality and speed

• Teachable attitude and ability to discern and follow direction Education

Liberty University, Lynchburg, VA

Lambda School

Professional Experience

Event Support Specialist, Liberty University, Lynchburg, VA September 2013 – December 2019

• Oversight of event set-up and tear-down

(Arrangements from as small as a two person dinner up to a University scale Graduation stage and chair set up)

• Provided auxiliary services for various in-house departments

• Manage inventory reporting and equipment upkeep

• Responsible for securely operating a wide variety of powered tools and vehicles of varying sizes

• Maintaining company vehicles

Mover, Crowning Touch, Roanoke, VA February 2020 – July 2020

• Protection and relocation of customers goods

• Engaged customers to ensure franchise was upholding corporate policies and procedures

• Handled high-stress, rush environment with professionalism, quality, and speed. Camp Counselor, Camp Rockfish, Parkton, NC August 2010 – September 2013

*summer position

• Coordinated various group activities with campers

• Communicated with parents about participant's experiences and reported concerns to Camp Leadership

• Provided excellent customer service skills to camp guests

• Aided in writing and implementing weekly schedules for camp group

• Identified and responded to camper behavior issues and delivered problem solving techniques, seeing drastic changes in behavior and attitude of campers Community Service

Accumulated more than 1500 hours of community service

• Boy’s Group Leader: Lighthouse Church, Lynchburg, VA August 2011 - 2016

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