Customer Service Project Management

Yolanda Garcia

Oakland, CA 510-***-**** ********@*****.***

Profile

Friendly and engaging team player able to inspire staff to perform their best. Focused, proactive detail oriented with a record of accomplishment and inspiring great customer service and customer satisfaction. Experienced, motivated and on-task, easily adapts to changing environments and team members.

Skills

• Bilingual; Spanish and English both written and spoken

• Computer skills

• Leadership skills

• Project Management

• Office Management

• Document Processing

• Excellent strong communication skills

• Multi-tasking proficiently with a strong work ethic, punctual and professional

• QuickBooks and Waves knowledge

• Certified Live Scan Fingerprint Roller

• Notary Public

• Notary Signing Agent

• Excellent customer service

• Cash handling

• Point of sale transactions knowledge

• Serve Manager Data Base

Experience

Nike, Inc. San Leandro, CA February 2023 – Present Customer Service

Point of Sale transactions

Foot ware and apparel stock checks

Foot ware and apparel processing, pricing and

Fitting room rules and regulations

Independent Contractor - Charlotte's Webb Investigations Alameda, CA January 2022 – March 2024

Read and review clients' cases.

Assist with Spanish speaking translations

Input information on to Serve Manager data base

Meet with client and attorneys to brainstorm for trial readiness Process service

Project and Office Manager - Terra Visual Inc. Alameda, CA January 2016 – September 2022

Meet with potential clients, and do site surveys

Answer telephone calls and emails

Successfully Communicated with high profile clients regarding their projects Manage projects from start to finish; assist with ordering materials for projects Schedule, manage and assist with installations

Manage material cost, work with Quick Books on accounts receivable and payable and deposited project payments to business checking account Document Processor and Office Supervisor – Document Processing Solutions, Inc. Alameda, CA November 2005 – December 2015 Managed office and staff

Answer multi-line telephone calls

Respond and send out multiple emails

Verified and processed employee timecards

Obtained certified copies of recorded documents

Processed and pre-checked real estate documents

Recorded documents at several different county clerk recorder offices Individual name research for liens, and obtained noncertified birth and death certificates Planned and executed most effective route for couriers to meet aggressive recording deadlines Provided recording confirmation information to escrow and title officers via scanned copies Daily communication with escrow and title officers to assist with special accommodations for document recordings

Education

San Bernardino High School San Bernardino, CA

College of Alameda – Currently Enrolled

Contact this candidate