Data Center Technical Support

Joseph Netzel

Chicago, IL ***** 708-***-**** ******.******@*****.***

DATA CENTER TECHNICIAN

AnalyƟcal and soluƟon-focused professional with 25+ years of experience delivering technical support and resolving server and end-user issues. Track record of installing, configuring, and maintaining soŌware, hardware, networks, and data centers. Focused on system efficiency and extensive documentaƟon. Adept at managing soluƟon delivery for cross- funcƟonal projects. An excellent communicator and problem solver with a high level of integrity, iniƟaƟve, efficiency and customer focus.

AddiƟonal Skills

Extensive knowledge of MicrosoŌ Office and Windows OS (10, 11, Server 2012-2016).

Intermediate knowledge of WAN/LAN – TCP/IP, Cisco Routers/Switches.

CompTIA A+, Server+.

HP Proliant Server G5-Gen10 Server and SoluƟon QualificaƟon. Professional Experience

ConnecƟon, Inc., Schaumburg, IL March 2006 - April 2024 Consultant

TroubleshooƟng, ordering, and installing, if necessary, failed server hardware for various clients, remote and local.

On Fortune 500 Company support team responsible for maintaining server hardware and Cisco VOIP infrastructure.

Lead technician during mulƟple data center migraƟons 2014-2019 - Server hardware installaƟon, cabling and tesƟng of Cat6 & Fiber, troubleshooƟng hardware failures, creaƟng and maintaining complete documentaƟon.

On project team to upgrade hardware/soŌware of Cisco VOIP environment across 5 offices.

Automated HP Proliant DL380 hardware and Windows Server OS deployment, cuƫng project costs by two thirds.

Responsible for SFTP/FTP backups, restores, administraƟon, patching (of hardware, soŌware, and Windows Server OS), creaƟng and maintaining complete documentaƟon.

CreaƟng and maintaining VMWare WorkstaƟon virtual desktops. STAMCO Technology Group, Chicago, IL September 1998 - November 2005 Senior Network Consultant

Designed and implemented various network operaƟng system migraƟons, including hardware specificaƟons, disaster recovery, and documentaƟon.

Netware, versions 3.12 to 6.5 and Windows, versions NT 4.0 to 2003.

Netware 4.11 to Windows 2000, Windows NT to Netware 6.0.

Planned and implemented mulƟple MicrosoŌ Exchange migraƟons.

Exchange 5.5 to 2000, 5.5 to 2003, 2000 to 2003.

Designed many MicrosoŌ AcƟve Directory Services networks uƟlizing Windows 2000 Server, Server 2003, Group Policies, DFS.

Created standardized and automated installaƟons of Windows 9x, NT 4.0, 2000, 2000 Server, XP, Server 2003. GE Capital IT SoluƟons, Elk Grove Village, IL June 1997 - September 1998 On site at Zurich Kemper Insurance, Long Grove, IL Systems Engineer/Network Administrator

Managed a 30 server mixed environment of Windows NT 4.0 and Netware 3.12, 4.11 with 1,000 total users. Responsible for all levels of network support.

Planned and implemented migraƟon from Netware 3.12 to 4.11.

Setup tesƟng and rollout procedures for Windows 95 and NT workstaƟons.

Automated soŌware deployment uƟlizing WinInstall and ZEN Works. Joseph Netzel ******.******@*****.*** Page 2

AddiƟonal Experience

The Woodfield Group, Schaumburg, IL

Network Administrator, Network Analyst, Senior PC Bench Tech

Ran client Help Desk for 400 users.

Setup, troubleshot and repaired PCs, laptops, servers, printers and peripherals.

Responsible for training new technicians on how to troubleshoot and repair PCs and laptops.

On site at Northern Trust Bank, downtown Chicago, in Network Administrator capacity.

Responsible for 15 servers, 1,100 users.

Daily administraƟve responsibiliƟes including backups/restores.

Netware 3.12, Windows NT 4.0, IBM 3270 emulaƟon, AS/400 emulaƟon. EducaƟon

Associates of Applied Sciences in Electronics, DeVry, Chicago, IL Math and Computer Programming, University of Illinois, Champaign, IL

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