It Support Engineer
Resume:
Kyle R. King
Nashvile, TN - 615-***-**** - ************@*****.***
Skills
DNS, TCP/IP, Print Servers, AWS S3, OpenShift, O365, PaaS, SaaS, Google Admin Console, PowerShell, ActiveBatch, Autosys, Antivirus, Encryption, 2FA, SolarWinds, Barracuda, Cisco Umbrella, Symantec, Dynatrace, Splunk, ServiceNow, VMware, AirWatch, InTune, Apple Business Manager, Mobile Device Management, Active Directory, DFS, Disaster Recovery, GPO, Imaging, Networking, PaaS, SaaS, VMware, WebLogic, 2FA, and more!
Work Experience – Last 10 years
IT Infrastructure Analyst IV (Short Term Contract) May 2023 – April 2024
TIAA (Operations Command Center) – Broomfield, CO
●Managed crisis incidents by coordinating with multiple teams, monitoring alerts via SIEMs, and ensuring timely resolution through effective communication and escalation protocols.
●Conducted server restarts with WebLogic, as well as scaling operations and spin-ups using OpenShift.
●Gave approval for CI/CD pipeline changes via CloudBees Jenkins.
●Responded to issues with Autosys and ActiveBatch.
●Managed escalations and tickets with ServiceNow.
●Monitored alerts via Splunk and Dynatrace.
●Provided a daily report for the next shift during team meetings.
System Administrator (Short Term Contract) November 2022 – March 2023
Michael Kors Corporate Office – Montréal, QC
●Maintained existing IT Infrastructure for the Canadian corporate offices while the other Systems Admin was out on an extended leave.
●Systems Admin for the corporate permissions and network's Active Directory, Office 365, Teams, Mobile Device Management (MDM) solutions such as AirWatch, InTune, and Apple Business Manager.
●Supported conference room technology and assisted employees with daily tech issues.
Systems Manager November 2017 – September 2022
Melcor Developments – Edmonton, AB
●Started as Systems Administrator, became Systems Manager and managed the IT department single-handedly for 2 years, overseeing an MSP and ensuring seamless operations across multiple locations in Canada as well as the US.
●Led the development and execution of IT strategies, including cybersecurity measures, cloud migrations, and infrastructure upgrades.
●Provided corporate training on new technologies and systems.
●Managed IT & cybersecurity with SolarWinds, Barracuda, Cisco Umbrella, & Symantec.
●Led implementation of new ESXi Server for migrating from Link to Skype and for other various resources.
●Developed PowerShell scripts for automation of operational processes to reduce manual workload.
●Managed migration project from on-premise infrastructure to Office 365/Azure, ensuring minimal disruption.
●Microsoft, SSL certificate, SaaS Licensing, and IT Asset management.
●Managed relationships with vendors and third-party service providers, negotiating contracts and ensuring service quality.
●Administrator of Active Directory, DNS, Data Storage, Disaster recovery, Exchange, GPO, Mail Filter, application license management, Windows Servers, WSUS, and verified PCI & SOC 2 compliance.
Technical Analyst June 2016 – September 2017
National Seating & Mobility – Franklin, TN
●Directed the nightly distribution of tech support tickets to ensure swift resolution.
●Set up accounts and equipment for new employees.
●Provided network troubleshooting, application support, mobile device management, equipment servicing, and assistance with VPN.
Jr. Network and Systems Administrator (Short Term Contract) October 2015 – May 2016
Cross Country Education – Brentwood, TN
●Took over and managed the migration of the company's phone system to a cloud-based VoIP platform, ensuring smooth implementation and user adoption.
●Provided corporate training on new technologies and systems.
●Created PowerShell Script to block unauthorized Encryption, enhancing the organization's cybersecurity posture.
●Monitored network SIEM for potential threats via WireShark.
●Admin of Active Directory and Office 365.
Technical Consultant December 2013 – September 2015
Ellis & Adams – Brentwood, TN
●Managed cloud migrations, set up of new branches, remote monitoring, network, and PC support for various clients.
●Provided corporate training on new technologies and systems, helping clients transition smoothly and enhancing their technical capabilities.
●Conducted detailed analyses and planned migrations to Google Cloud and Office 365/Azure, ensuring alignment with organizational goals and budget.
Technical Analyst II and Mentor February 2013 – November 2013
Uniguest – Nashville, TN
●Remote deployments, software installations, upgrades, virus removal, printer troubleshooting, and network setup for virtualized Windows XP, Vista, 7, 8, OSX, iOS, Android public access endpoint devices.
●Acted as a mentor and Technical Analyst II, guiding a team of technicians, and providing advanced support to users across multiple continents.
●Worked closely with the ISP’s NOC to clear MAC addresses and resolve other network issues.
●Recommended equipment to meet customer needs.
●Performed BIOS troubleshooting, hard drive diagnostics, password resets, warranty calls, and maintenance tasks.
●Obtained OSX Certification while employed at Uniguest.
Education
Middle Tennessee State University Murfreesboro, TN
Bachelor of Science in Production Technology – 2009
- Full detailed version of resume with 18+ years of experience & excellent references available upon request -
Contact this candidate