Customer Service High School

ERNESTO MORAN

***** ** **** ****. *****, Florida 33185 · 786-***-****

*****.*****@*******.*** · LinkedIn Profile · Twitter/Blog/Portfolio

Looking for the opportunity to get back to work, this time remotely. I’m sure that my experience could be useful somewhere your company may need me. I’m fully bilingual English and Spanish. I have been on both sides in regards to customer service.

EXPERIENCE

2002 TO 2012

CUSTOMER SERVICE MANAGER – CLAIMS MANAGER, Arrow cargo airlines

Lead the reservation department for export and import operations. Trained personnel to complete work on time. Lowest number of flights delays due to our department. Got to go home only when job was finished.

JUNE 1972 TO 2002

CARGO SUPERVISOR – CARGO MANAGER, VARIG BRAZILIAN AIRLINES

Liaison between cargo operations and Customer Service. Supervise that aircraft were booked to capacity, that cargo arrive on time to the aircraft. Supervise work quality performed by 35 to 40 agents, prepare their work and vacation schedule.

EDUCATION

SEPTEMBER 1968

NOT FINISHED, staten island community college

First year of Computer Science

JUNE 1968

HIGH SCHOOL, new utrecht high school

Average student, good soccer player.

SKILLS

Fluent on English and Spanish, some Portuguese

Good handling of customers over the phone

Committed, responsible.

Good to work in teams or alone

Able to work different hours

ACTIVITIES

Since 2010 have volunteer at a Retreat Center, helping with the IT and Audio Video issues. Love to watch Soccer, follow a particular team. Enjoy cooking and trying new recipes. Coached soccer for 15 years.

Contact this candidate