Account Manager Customer Service

Collin Louis McCalister

Resume

**** * *.* ****** Blvd

Round Rock TX 78665

Education Experience:

Simley Senior High School; Inver Grove Heights, MN. 55076

Dayton Tech High School

Dayton, Ohio

45402

Graduated with Honors

Voted, “Most Business” 2013-2014

Work Experience

Superior Exterior In.

Job Title: Claims Account Manager

Job Description:I would make 100-200 cold and warm calls to individuals whose homes have been affected by hail storms to see if they wanted to get an estimate, also did door to door estimates for neighborhoods who have been affected by hail storms. My Everyday task would include,Provided exceptional customer service by

promptly addressing inquiries and resolving

concerns.Processed claims efficiently and accurately while maintaining a high level of attention to detail. Managed accounts to ensure prompt payment and

satisfaction of clients.Negotiated favorable terms and agreements to secure beneficial outcomes for all parties involved.

Base Salary:1000.00 Per week for every 10 claims Time Of employment: 07/14 to 4/16

Employer: Steve 952-***-****

Asset Marketing inc.

Job Title:Account Manager

Job Description:I would cold call and take incoming calls for people who might want to purchase coins

from our magazine ads, online subscriptions, and

website leads. I would make 150 to 250 calls per day. My everyday task would include,Managed and

cultivated strong client relationships to ensure client satisfaction and loyalty.Negotiated effectively to achieve mutually beneficial outcomes for both the

company and clients.Implemented strategies to

enhance customer retention and increase overall

satisfaction.Developed innovative sales strategies to drive business growth and achieve sales targets.I

managed accounts with people who collected coins.

Hourly:18.50 Plus Commission

Time Of Employment: 10/16 to 07/17

Employer:Travis 952-***-****

US Bath & Patio Systems.

Job Title: Customer Service Rep

Job Description:We are a main contractor of home

depot so any customers who put in a referral for a bathroom remodel get a call from our company to set up an appointment for a free estimate. I would make 100 to 150 calls per day setting up appointments and giving more information about the different products we offered. My daily task would include,

Handled customer inquiries and concerns with professional and courteous phone etiquette.

Utilized strong problem-solving skills to identify and resolve issues efficiently.Processed orders accurately and efficiently, ensuring timely delivery.Demonstrated extensive product knowledge to assist customers in making informed purchasing decisions.Handled customer complaints promptly and effectively to ensure customer satisfaction. Resolved conflicts between customers and provided satisfactory solutions.

Hourly:16.00 Plus Commission

Time Of Employment: 08/17 to 10/18

Employer: Adam 952-***-****

Employer: CyberTex Institute Of Technology

Job Title: N.E. Admissions coordinator

Job Description: I would make outbound and take

inbound calls giving future I.T. students information on our network engineer program and schedule a day and time for them to come into the office to give them a tour of the campus and give more details about the program and the benefits about the program and how it can help find a career in I.T. These Task would include,

Streamlined the admissions process to improve efficiency and ensure a seamless experience for prospective students. Reviewed and evaluated applications to determine eligibility and suitability for admission.

Implemented effective recruitment strategies to attract a diverse and talented pool of applicants.

Conducted program evaluations to assess the effectiveness and impact of various initiatives.

Managed the enrollment process, ensuring timely and accurate enrollment of students.

Salary:48,000 per year

Time Of Employment: 10/20/2018 to 03/18/20

Innovative AfterMarket Services

Pay: $16.50hr

Time Of Employment:11/20 to 06/21

Job Title: Claims Manager

Job Description:I would take inbound calls regarding peoples Warranty and filing claims for any damages on the vehicle that the warranty would cover. I would receive around 30-40 calls per day. My Task would include, Processing insurance claims accurately and efficiently, ensuring proper documentation and adherence to company guidelines.

Provided superior customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction. Ensured the quality and accuracy of products and services by conducting thorough inspections and implementing corrective actions.

Employer:Accenture Flex

Salary:45,760 per year

Time Of Employment: 11/21 to 09/23

Job Title:Content Moderator

Job Description:As a Content Moderator, I am responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. I use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.

Strength: Technology Solutions Computer Literacy Data Analysis Competitive Analysis Business Analysis Customer Service Sales Statistical Data Analysis Communications Project Management Data Base Management Phone Etiquette Spreadsheet Software Data Entry Word Processing Software Proficiency With Email Platforms

To contact me my number is 651-***-****

email is ********************@*****.***

Contact this candidate