Customer Service Project Management
Resume:
Arielle Davis
Cell: 618-***-****
Email: ***********@*****.***
Troy, IL 62294
Work Experience
MilliporeSigma – Pricing Analyst
August 2021 - Present
●Collaborates directly with the sales team to develop, implement, and maintain customer specific pricing contracts through Salesforce.com.
●Executes advanced analytics through various BI programs on pricing and freight programs to provide insight on how to proceed with contract renewals.
●Maintains all manually loaded pricing & freight terms through various ERP systems such as SAP, Oracle, P80 systems.
Graphic World Inc. - Project Management Team
August 2023 - Present
●Manages a portfolio of academic journals by performing initial proof-reading checks, and working with the editor to ensure manuscripts are entering production accurately and in a timely manner.
●Charts and facilitates the flow of submissions to revisions to production runs smoothly by being the point of contact for all parties.
●Ensures each journal is handled daily by conducting peer review checks on initial submissions, and email correspondence with authors and editors are up to date.
Porter’s Steakhouse at Doubletree Hilton – Bartender/Server
2016 - 2020
●Demonstrated ability to time manage effectively while serving customers.
●Excellent customer service skills as well as being able to describe menu/drink knowledge.
●Performed monthly inventory of all wine, beer, and liquor in restaurant.
●Skills such as front desk services, banquet events, and room services were also learned and performed.
Midwest Institute for Non-Surgical Therapy – Patient Coordinator/Medical Assistant
November 2020 – August 2021
●Ensures in the successful scheduling of patient appointments by planning and coordinating carefully.
●Generated new patient leads as well as addresses existing patient requests in a timely and professional manner.
●Confidentially collects and updates patient information such as demographics, financials, and insurance information.
●Processes patient insurance to obtain benefits, eligibility, and authorization requirements as well as claims.
Hilton at the Ballpark – Convention Services Coordinator
May 2017-August 2017
●Accomplished the successful planning, organization, and coordination of all convention related activities and banquet functions while maximizing revenues and ensuring guest satisfaction.
●Managed and distributed information within the office successfully.
●Worked directly with clients and built in-house banquet event orders successfully while overseeing the event.
Buckle Clothing Company – Sales Representative
2017-2018
●Demonstrated ability to interact with guests and cultivate personal relationships.
●Exceeded sales goals for the month by upselling as well as having expert knowledge on all the products sold.
●Experienced leading sales meetings as well as finding new ways to get customers into our store.
Education
Southern Illinois University Edwardsville
May 2017
Bachelor’s in Business Administration
●Double Specialization: Management and Marketing
Dean’s List: Fall/Spring 2014
Related Experience
•American Marketing Association Fall 2014
oWas part of the American Marketing Association at SIUE and took part in various events and meetings as a member.
•Marketing Position 2013-2014
oTook a marketing position at the St. Louis Rams hosting events around the St. Louis area. Interacted with many fans and created events as well.
•Manager in Training Program 2017-2018
oBuckle at the St. Louis Galleria offered a manager training program that lead shifts, conducted meetings about sales tactics, and overall taught the sales team good management skills.
Student Organizations
●SIUE National Society of Collegiate Scholars Fall 2013 – Fall 2017
●SIUE American Marketing Association Fall 2014 – Spring 2015
Volunteer Experience
●Special Olympics Fall 2013
oDemonstrated teamwork and communication skills by helping out at various Special Olympic events.
●Blue Energy Committee
oA Lodging Hospitality Management Committee that plans community service outings, employee incentives, as well as also finding ways to conserve the environment through better hotel practices.
Skills & Software Proficiencies
●Microsoft Office (Word, PowerPoint, Excel, Access)
●BI Software
●Salesforce
●Expert in various ERP Systems such as SAP, Oracle, P80
●Experience in contract creation (pricing, freight deals)
●Expert in Salesforce.com
●Excels in time management
●Excellent customer service
●Good communication
●Management shadowing
●Knowledgeable in hospitality (booking, event planning, food & beverage)
(Delphi & Agilysis)
●Athena Net (Medical Software)
●Sales background
*Professional References will be provided upon request*
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