Quality Assurance Continuous Improvement

Dynamic and focused operations leader with decades of leadership experience spanning multiple industries, including Fulfillment/Distribution Centers, Food and Drug, IT, Energy, Banking/Financial, and Healthcare. Stringent safety protocols, ensuring compliance with industry regulations, and maximizing operational efficiencies. Expertise in optimizing processes to manage costs effectively while upholding high-quality standards. Demonstrated success in building and training large, high-performing teams. Cross-functional collaboration with various business units to achieve the highest outcomes. My passion, compassion, and strong military ethos have solidified leadership qualities and commitment to excellence. Seeking to apply my comprehensive skill set in a director-level role to advance strategic initiatives and foster a culture of innovation and continuous improvement.

Six Sigma/Lean

Continuous Improvement

Budget/Forecasting

Team Development

Change Management

Compliance

Quality Assurance

ERP Systems

WMS Systems

OSHA

Risk Management/Riskonnect

Customer Satisfaction

Data Analysis/KPI

Workforce Optimization

Cross-functional Collaboration

Gemba Walks

Automation

SOP

Logistics

Communication Skills

PROFESSIONAL EXPERIENCE

Adept Life Sciences – Phoenix, Arizona December 2023 – Present

Sr Operations Manager

Optimized systems, protocols, and processes to ensure consistent high-quality products with minimal defects.

Develop, train and track outcomes enterprise-wide via KPI’s and SOP’s.

Data analysis utilized to create standards based on LEAN manufacturing practices, quality assurance, and provide coaching/mentoring and/or assistance to improve skills gap through monitored A3/Hoshin’s. After applying Six Sigma and changing schedules, we were able to increase from 5.8M to 8M within 60-90 days; 80% increase in production or $2M.

Learn, train, teach and fully integrate new ERP and WMS system, NetSuite, and familiarize myself with all operating procedures and enable accountability for my WH team.

Stakeholder interface, in different countries and times zones, to build workforce optimization. Production planning for ERP systems tracked progress over 6 months. Customer-focused passion driving statistical processes.

Review sales orders weekly and monthly to ensure capacity availability and maintain accountability to our customers. Oversee budgeting and forecasting during weekly meetings, utilizing strategic planning and sales analysis to reverse engineer and achieve goals.

GEMBA walks per week – with Senior leadership, OM’s, AM’s, leads and TM’s.

HelloFresh – Phoenix, Arizona January 2022 – December 2023

Operations Manager

Launched largest operations building in HelloFresh– effectively managed $40M gross revenue with profitable P&L.

Actively set IDP’s and KPI targets for a safe, efficient, and quality driven delivery with a customer-focused mentality.

Global Logistics communications, shipping and receiving with HelloFresh HQ in Germany.

Budget, including staffing, supplies, and services to maintain constant focus on process improvement through immediate action or A3/Kaizens for a delivery experience. Tableau.

Cross-functional collaboration with Safety, Quality, internal customers, OPEX, Asset Protection, Security and Service Department and temporary workforce.

Fluent in the local and national markets ensuring USDA grade for quality of food delivered to customers.

GEMBA walks week – with Senior leadership, OM’s, AM’s, leads and TM’s. 5S introduction reduced injuries by 43% from 73 to 21 reported incidents on a weekly basis. FHN’s lowest injuries per shift in building over 2023.

Chewy.com – Reno, Nevada March 2021 – December 2021

Operations Manager

Over saw management of outbound activities to earn high NPS score.

Direct impact, through action and decisions, all aspects of on time deliveries with high quality. ERP: HighJump/Tableau. EDI/Riskonnect.

Mentor, train, and develop Area Managers and Operations Leads through career progression by holding them to the highest standards of success while fostering a continuous improvement methodology to support colleagues.

Ensure KPI’s were achieved and exceeded through continuous improvement and RCA.

Riskonnect utilized daily to ensure we are tracking and implementing safety protocols.

GEMBA walks per week – with Senior leadership, OM’s, AM’s, leads and TM’s.

Strategic Systems Inc – Columbus, Ohio September 2018 – March 2021

Sr Business Development Manager

Eliassen Group– Columbus, Ohio December 2017 – September 2018

Sr Account Executive

TEKsystems – Columbus, Ohio 2015 - 2017

MSS Recruiter and Account Manager

Successful record selling IT Staffing Solutions supported by developing new and sustained business in a highly competitive and transactional environment – increasing market share by 100%. Effectively collaborated with recruiters conveying accurate temperature of requirements and demonstrating active level of client control. Successfully collaborated with other enterprise divisions (Agile/Life Sciences) optimizing cross-sell opportunities.

Closed business opportunities by identifying relevant prospects, developing relationships with prospects, recommending solutions, and closing with placements. Exceed activity metrics including calls and visits as provided by management, placements, and staffing solutions in a brand-new market.

Produced and executed 15 new MSA’s through networking, identifying pain points and providing customized support. 5 of these 15 MSA’s were with Fortune 500 companies. Achieved through training of 15 different sales/recruiters.

Launched Columbus branch that served as a model for branch campuses rolled out organization wide. Coordinated all technical aspects and designed network to support back offices and talent acquisition team. Successfully established stand-alone office that saw $0 to over $850K+ within 8 months. Played key role in designing similar branches throughout the acquisition and investment in new offices.

Develop, lead and execute sales strategies for best results in curating new customers. Successfully captured and executed 5 new MSA’s with Fortune 500 companies. Executed in Bullhorn CRM.

Development of account plans and needs assessments. Categorized by key industries and major customers for each, through intensive research. Plans on all sales projections for each week, to oversee and execute on plan for maximum results. Earning over $1.5M in revenue during current tenure. Manage weekly revenue/workers over $10,000 portfolio.

Cultivate client relationships to include key decision makers – Owners, C-Level, VP, Director. Engage key stakeholders in the full-cycle proposal processes and RFP/RFI’s. Facilitate and negotiate contract review process including review of contract changes with client. Expand our reach to Washington DC with DOD contractors and Federal/State/Local entities.

MSS Recruiting:

Founding members of the MSS team, while becoming SME’s, grew to $68k in weekly spread within 1 year. Highest starting rate of 78% for any open positions within applications side. Successfully partnered with AM’s to break into strategic nationwide companies/accounts.

Account Manager:

Built strong relationships and supported both internal and external customers. Earned highest NPS score within staffing and large-scale project support.

Large scale, asset recovery/inventory project, lasting 2+ years over 36 states – generating $2.6M

Business development: signed agreements with over 18 Fortune companies; grew TCOMM by $156K annual revenue.

AIR FORCE to ARIZONA AIR GUARD – Phoenix, Arizona December 2010 – April 2024

Mental Health Specialist/Medical Administrator

Clinical Psychotherapy includes active duty, retirees, and dependents. DSM-5 diagnoses and treatment plans. Collaborating with licensed Psychologists/Psychiatrists to implement and revise individual patient treatment plans and goals. Monitored and ensured safety of clients at elevated risk for harmful behavior. Alcohol Drug Abuse Prevention and Treatment (ADAPT) intakes—assessing patient safety, needs, problems, and goals.

Evaluated patients with a substance abuse diagnosis; provided education/counseling treatment; generated 108 RVU’s saving the Air Force $6k. Maintained a professional therapeutic relationship with over 500 clients while supporting patients’ medical & multidisciplinary treatment goals.

Managed $10k~ flight supply account; ensured zero disruption to patient care and optimal operation. Led ADAPT outreach, educating over 100 retirees on treatment options and as a result, self-referrals for treatment increased by 10%.

Certifications: Motivational Interviewing, Group Therapy, CPR, Unit Fitness Monitor (UFM) and CrossFit Level One.

EDUCATION

BA - Psychology - University of Massachusetts (4yr Division 1 Men’s Soccer) 2008

Pursuing Six Sigma Yellow Belt and CAPM to be completed by Q3

Contact this candidate