Customer Service Representative

DESHANTIA BROWN

*************@*****.*** 850-***-**** Dothan, AL 36303

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with

customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in Retail, Warehouse and Food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-

oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-

versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Skills

• Product Sales

•Retail sales customer service

•Customer Service

•Credit card payment processing

•Problem Resolution

•Quality Control

•Complaint Handling

•Order Fulfillment

•Customer Relations

•High-energy attitude

•Order Processing

•Customer service

•Service Upselling

Experience

Jacks Family Resturant Dothan, AL

● Customer Service Representative

● Helping customers

● Making food

12/2023 Current

● Provided excellent customer service to resolve customer complaints in a timely manner. Dunkin' Donuts Dothan, AL

CSR

02/2023 - 11/2023

Domino's Pizza Dothan, AL

CSR

10/2021 11/2023

● Greeted customers and provided friendly customer service.

● Operated cash registers to process payments for goods and services.

● Balanced cash drawers at the end of each shift.

● Provided customer service support to customers over the phone and by email.

● Handled customer inquiries and complaints in a timely manner.

● Identified customer needs and provided appropriate solutions. Dominos Pizza

Customer Service Representative

11/2021 - 10/2022

● Provided Customer Service

● Made food and prep

● Gathered customer feedback

SUBWAY®Restaurants Dothan, AL

Customer Service Representative

06/2022 - 04/2023

● Answered customer inquiries and provided accurate information regarding products and services.

● Provided excellent customer service to resolve customer complaints in a timely manner.

● Gathered customer feedback through surveys and used the data to improve customer service.

Khols Dothan, AL

Retail Sales Associate

10/2022 02/2023

● Assisted customers with finding the right product for their needs.

● Provided product information and answered customer questions.

● Demonstrated knowledge of store products and services.

● Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.

● Greeted customers upon entering the store and provided assistance.

● Stocked shelves with merchandise according to company standards.

● Organized displays to attract customers and promote sales. Waynes Farm AL

Line Worker

02/2021-07/2021

● Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

● Assisted in the assembly of products on the production line.

● Maintained accurate records of all parts and materials used during production.

● Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.

Southern Classic Food Group Brundidge, AL

Warehouse Worker

11/2020 05/2021

● Maintained stock levels in accordance with company policies.

● Received and tracked incoming inventory shipments.

● Organized warehouse space for efficient storage of products. Education and Training

Carter Parramore Academy Quincy, FL

High School Diploma

05/2016

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