Customer Service Data Entry
Resume:
Alice J. Walker
San Antonio, TX *8227
************.**@*****.***
Objective
Experienced healthcare professional with customer service experience seeking to continue my career in the medical field with a hospital or institution; that will utilize my 7+ years of clinical experience.
Professional Highlights
Data Entry CCHT
Customer Service CPR Certified
Centrifuge Preceptor 3
Clinical Service Technician Finger Stick
Front Desk Vein Puncture
Nursing/CNA Windows2000
X-Ray/Vital Signs/EKG Needle Injections
Certified Medication Aide Clerk
HCPCS/CPT/ICD-9 Matrixcare
Microsoft Applications
Water Room/Opener/Closer
Clerical/Administrative Assistant
Education & Certifications
CCHT, Sanford Brown College, San Antonio, Texas 2015 Certified Medication Aide, Kaplan College, San Antonio, Texas 2010 GVN, Kaplan College, San Antonio, Texas 2009
Registered X-Ray Tech, T.D.H. Performance Masters, San Antonio, Texas 2005 Medical Office Specialist, Career Point College, San Antonio, Texas 2005 CNA, Normandy Terrace S.E., San Antonio, Texas 1995 G.E.D., Memorial High School, San Antonio, Texas 1995 Professional Experience
ShiftKey, LLC, Irving, Tx 07/12/2023-Present
CNA
Provides patient comfort by utilizing resources and materials, transporting patients, answering patients call lights and requests, and reporting observations of the patient to the nursing supervisor. Clipboard Health Staffing Agency, San Antonio, Tx
06/25/2023-Present
CNA
Grooming and bathing patients with low mobility. Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs. Helping patients eat and making sure they have regular meals. Assisting patients with mobility needs, transferring them from wheelchair to bed. Exercising patients by helping them walk. Turning or adjusting patients in bed to prevent bedsores or other discomfort. Monitoring vitals and patient behavior and reporting them to the nursing and medical staff.
Marianist Residence, San Antonio, Tx 05/08/2023-07/20/2023 CNA
Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information. Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor Uber/Lyft, San Antonio, Tx 08/12/2022-03/29/23
Driver
Use the app and give rides when it fits your schedule – Lyft works around you. Apply Today. Drive when & where you want, take breaks when you need, and keep 100% of tips. Apply now. Apply To Drive Today. Help Your Community. Get Paid After Every Ride. Healthcare Support, Maitland. Fl 10/18/2021-7/30/2022 CCHT/PCT (Fresenius) Uvalde. Texas
Sets up operates a hemodialysis machine to provide dialysis treatment for patients with kidney failure. Attaches dialyzer tubing to the machine to assemble for use. Mixes dialysate, according to formula. Primes dialyzer with saline or heparinized solution to prepare the machine for use. Transports the patient to the dialysis room and positions the patient on a lounge chair at the hemodialysis machine. It records patients' predialysis weight, temperature, blood pressure, pulse rate, and respiration rate. Explains dialysis procedure operation of hemodialysis machine to patient before treatment to allay anxieties. Cleans area of access fistula, graft, or catheter, using antiseptic solution.
Healthcare Support, Maitland, Fl 1/18/2021- 7/23/2021 CCHT/PCT (Fresenius) Athens, Texas
Sets up operates a hemodialysis machine to provide dialysis treatment for patients with kidney failure. Attaches dialyzer tubing to the machine to assemble for use. Mixes dialysate, according to formula. Primes dialyzer with saline or heparinized solution to prepare the machine for use. Transports the patient to the dialysis room and positions the patient on a lounge chair at the hemodialysis machine. It records patients' predialysis weight, temperature, blood pressure, pulse rate, and respiration rate. Explains dialysis procedure operation of hemodialysis machine to patient before treatment to allay anxieties. Cleans area of access fistula, graft, or catheter, using antiseptic solution.
Foundation Medical Staffing, Edmond, Ok 6/03/2019- 8/15/2020 CCHT/Preceptor/PCT (UTMB)
Setup and operation of hemodialysis machines. Welcoming of assigned patients and reporting any patient complaints about well-being to the nurse supervisor. Monitoring of patient response to dialysis and reporting any unusual findings or issues to the nurse supervisor. Discounting of dialysis treatment according to clinical procedures and evaluation of the patient prior to discharge. Documentation of all information related to patient treatment. SNG, San Antonio, Texas 12/18/2017- 4/12/2019
CCHT/PCT
Provides patient care under the direct supervision of a licensed nurse. Responsible for the delivery of this care to assigned patients. Provides treatment techniques for assigned patients as prescribed. This includes all aspects of the hemodialysis procedure. Responsible for accurate documentation of information related to the patient treatment. This information is documented by the technician in the appropriate patient record. Reports any significant information or change
in patient condition to the charge nurse. Familiar with all emergency operational procedures. Safely operates all dialysis-related equipment. Provides minor troubleshooting when necessary. Familiar with all emergency equipment. Participates in staff meetings as scheduled. Assists in patient care meetings when appropriate. Open and close clinic. University Health System, San Antonio, Texas 9/08/2015- 4/25/2018 PCT/CCHT
Clean, disinfect, and rinse dialysis machines according to protocol. Obtain pre and post treatment weights of patients per protocols. Safely initiate, monitor and terminate dialysis treatments and properly document per center protocol. Mix acids and bicarbonate according to protocol. Sets up and operates a hemodialysis machine to provide dialysis treatment for patients with kidney failure. Attach dialyzer and tubing to machine to assemble for use. Primes dialyzer with saline or heparinized solution to prepare machine for use, and transports patient to dialysis room and positions patient on lounge chair at hemodialysis machine. Takes and records a patient's pre-dialysis weight, temperature, blood pressure, pulse rate, and respiration rate, and cleans the area of access, using antiseptic solution. U.S. Renal, San Antonio, Texas 4/17/2017-8/23/2017 CCHT/PCT
Sets up and operates a hemodialysis machine to provide dialysis treatment for patients with kidney failure: Attaches dialyzer and tubing to machine to assemble for use. Primes dialyzer with saline or heparinized solution to prepare machines. Cleans area of access, using antiseptic solution. Connects the hemodialysis machine to access the patient's forearm or catheter site to start blood circulating through the dialyzer. Inspects equipment settings, including pressures, conductivity, and temperature to ensure conformance to safety standards. Starts blood flow pump at prescribed rate. Inspects venous and arterial pressures as registered on equipment to ensure pressures are within established limits. Calculates fluid removal or replacement to be achieved during dialysis procedure. Monitors patient for adverse reaction and hemodialysis machine for malfunction. Takes and records a patient's, post-dialysis weight, temperature, blood pressure, pulse rate, and respiration rate. May fabricate parts, such as cannulas, tubing, catheters, connectors, and fittings, using hand-tools. American Renal, Odessa, Texas, 9/18/2017-10/07/2017 CCHT/PCT
Sets up and operates a hemodialysis machine to provide dialysis treatment for patients with kidney failure. Attach dialyzer and tubing to machine to assemble for use. Primes dialyzer with saline or heparinized solution to prepare machine for use, and transports patient to dialysis room and positions patient on lounge chair at hemodialysis machine. Takes and records a patient's pre-dialysis weight, temperature, blood pressure, pulse rate, and respiration rate, and cleans the area of access, using an antiseptic solution. Inspects equipment settings, including pressures, conductivity, and temperature to ensure conformance to safety standards and starts blood flow pump at prescribed rate. Inspects venous and arterial pressures as registered on equipment to ensure pressures are within established limits. Calculates fluid removal or replacement to be achieved during dialysis procedure and monitors patients for adverse reaction and hemodialysis machine for malfunction.
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