Customer Service A Local

VM

VEL'ZHAY MORRIS

***************@*****.*** 567-***-**** Toledo, OH 43615

Experienced Phlebotomist bringing 2 years of experience. Expert in venipuncture, capillary puncture and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques. Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Dedicated behavior tech with experience using positive and negative reinforcement strategies to improve behaviors. Expert at implementing behavior treatment plans and intervention techniques. Talented relationship-builder with excellent communication and organizational abilities. Customer Service

Friendly, Positive Attitude

Team Management

Public Speaking

Teamwork and Collaboration

Microsoft Word

[phlebotomy ]Certified

Analytical Thinking

Supervision and Leadership

Team Building

Verbal Communication

Flexible and Adaptable

Conflict Resolution

Troubleshooting

Organizational Skills

Freedom Plasma Toledo, OH

Phlebotomist

01/2023 - Current

Calibrated equipment according to manufacturer specifications. Collected specimens for drug screens, paternity tests and alcohol tests. Performed quality control tests on collected specimens. Maintained a clean, safe, and organized work environment. Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history. Provided excellent customer service while interacting with patients. Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.

Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.

New Beginnings 2 Toledo, OH

Behavior Technician

01/2023 - 09/2023

Developed activity plans and instructional materials to assist with treatment.

Accompanied patients to medical and counseling appointments. Issued medications from clinic dispensary and kept records using specified procedures.

Documented patients' activities and behaviors into EHR system for recordkeeping.

Facilitated social interactions between peers by providing verbal prompts Summary

Skills

Experience

or physical guidance when necessary.

Attended review, progress and clinical team meetings. Planned and implemented individualized interventions as part of behavior treatment plans.

Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.

Applied proven strategies to positively affect client behaviors. Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities. Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies. Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement. Identified and addressed individual problems using clinical team recommendations and solutions.

Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.

Recorded patients' health metrics using thermometers or blood pressure gauges.

Assisted with building life and social skills useful for everyday activities and interactions.

Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.

Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.

Administered oral medications following physician's prescriptions and instructions.

Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.

Led individual and group therapy supporting prescribed procedures. Cultivated relationships with fellow staff members to enhance team collaboration.

Developed basic strategies to promote patient safety, wellness and independence.

Understood autism spectrum disorder, associated behaviors and optimum treatments.

Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.

Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.

Aided patients in performing activities of daily living. Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.

Restrained violent or suicidal patients using approved verbal or physical techniques.

Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.

Amazon Toledo, OH

Delivery Driver

01/2022 - 02/2023

Navigated routes with relevant map programs and GPS systems. Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

Inspected vehicle and maintained gas, oil and water levels. Received daily delivery instructions and route assignments from dispatch. Performed pre-trip inspections of delivery vehicle according to company guidelines.

Processed shipment documents neatly and efficiently for each load. Responded promptly to emergency situations involving vehicles or personnel on the roadways.

Maintained accurate records of goods delivered and collected payments as required.

Reported mechanical problems encountered with vehicles to dispatch. Mcdonalds, PDI FOODS Toledo, OH

Cashier

04/2021 - 04/2022

Identified discrepancies between actual count and register balance; made corrections accordingly.

Balanced daily transactions on a computerized point-of-sale system. Followed company security procedures for handling large sums of money. Processed customer payments quickly and returned exact change and receipts.

Processed returned merchandise by strictly following store return and exchange procedures.

Counted and balanced cashier drawers.

Verified that customers were of legal age to purchase alcohol or tobacco products.

Answered phone calls to assist customers with questions and orders. Amazon Fulfilment center ROSSFORD,

OH

Package Handler

02/2021 - 02/2022

Packed boxes and stock using organizational guidelines. Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.

Braced, padded and supported items in packages to prevent shifting and damages.

Secured items in truck by strapping over protective padding. YMCA Of Greater Toledo Toledo, OH

Office Assistant

06/2016 - 08/2019

Coordinated travel arrangements for office personnel. Prepared meeting agendas, attended meetings and recorded and transcribed minutes.

Coordinated travel arrangements for staff members, including making reservations for flights or hotels.

Performed data entry tasks into various computer systems accurately and efficiently.

Maintained an organized filing system of paper documents and electronic files.

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation. Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times. Operated photocopiers and scanners, facsimile machines and personal computers.

Identified issues and utilized emotional intelligence and diplomatic communication to defuse.

Delivered messages and ran errands.

Developed organizational filing systems for confidential customer records and reports.

Coordinated office activities to streamline operations and promote compliance with organizational policies.

Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.

Trained staff members to perform work activities and use computer applications.

Greeted visitors or callers to handle questions or direct to appropriate staff. Scheduled meetings and coordinated materials to be distributed to attendees.

Completed and mailed contracts, invoices or checks. Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Monitored and directed work of lower-level clerks. Speedway Gas Station Toledo, OH

Cashier

01/2017 - 09/2018

Offered customers carry-out service at completion of transaction. Ensured compliance with all safety regulations within the store environment.

Directed trash removal and sanitation procedures to keep aisles and register area organized.

Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Checked personal identifications during alcohol and tobacco sales. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Ternion Schools Toledo, OH

Certified Phlebotomist in Phlebotomy

04/2022

Glass City Academy Toledo, OH

High School Diploma

06/2018

Education and Training

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