Administrative Assistant Customer Service

Hilda Figueroa

714-***-**** **********@***.*** Norwalk, CA 90650

Office Administrator

Highly qualified, skilled professional with more than 30 years of experience in Customer Service. Seasoned Administrative Assistant professional with expertise in providing support for daily office operations and activities in a corporate environment. Ability to bridge communication between cross-functional teams and business stakeholders. Easily adapts to changing environments and business needs. Core strengths include:

People Management Compliance Strategic Planning Spanish Fluency Confidentiality

Record keeping Scheduling

CAREER PROGRESSION

Administrative Assistant/ Case Manager

City of Los Angeles Council Aide Dec 2009-Dec 2020

● Ensured constituents complaints are addressed effectively by phone and walk-ins.

● Communicated with City Department Supervisors for street repairs, tree trimming, sewage repairs, bulky items removals, graffiti removals, and parking enforcement request.

● Managed Clean Community Initiative Program and Charter Bus Program

● Staying ahead of office/ building maintenance, phone calls, office supply orders.

● Managed scheduling of building community room/ meeting rooms.

● Assisted and attended Community Events

Senior Account Executive

Household Finance, HSBC-South Gate Jul 2005-Nov 2008

● Customer Service

● Refinanced home/ auto loans

● Insurance sales

EDUCATION & CERTIFICATION

• Southern California School of Interpretation

• Rio Hondo College-Professional Tech Center Certification