Operations and Office Manager
Resume:
PROFESSIONAL EXPERIENCE
Experienced professional with an entrepreneurial mindset. Exceptionally
skilled in office operations, finance, HR, and business management. A person who gets things done while partnering directly with C-Suite, Presidents, Executive Directors, Board of Directors, and Business Owners. 2024 – Present, Savvy Operations Support (Operations Manager) Owning operations, administration, finance, HR, meeting & event planning, social media, and website maintenance for private businesses.
• Own day-to-day operational and administration tasks for businesses.
• QuickBooks, P&L, accounts payable/receivables, reconciliations.
• Own financials, forecasts, and budgets exceeding $500k revenues.
• Work with CEOs to plan and implement business strategies and goals.
• Research software and implement technology deployments.
• HR and Benefits administration. Scheduling and payroll processes.
• Management of CRM, social media, blogs, newsletters, and websites. 2022 – 2023, International Citizens Group (Director of Operations) Led business operations, strategic plans, global-currency financials, human resources/benefits, policy development and process improvements.
• Forecasted, budgeted, and monitored business expenses over $2MM.
• Process improvement plan resulted in a 10% decrease in repeat tasks.
• Administered regulatory requirements for insurance licensing.
• Managed all aspects of Human Resources, hiring, and onboarding.
• Project managed technology deployment with up to $5k budgets. 2022 Jan – Oct 2022, Elligo Health Research (Project Manager, PMO) Partnered with the PMO to establish standard PM business practices. Led company strategies with directive from Board of Directors and C-Suite.
• Assisted in establishment of policies in the Project Management Office.
• Implemented a committee process for global expansion into Europe.
• Launched a mandated software implementation to 500+ associates. 2018 – 2022, Savvy-Planning (Office Manager, Director of Operations) Business consultant owned operational, financial, human resources, payroll, and project management roles for small business and nonprofits.
• Owned Board of Directors meetings, minutes, and follow up actions.
• Managed complex global-currency revenues up to $10MM.
• CRM consolidation process resulted in 33% improved accuracy rate.
• Managed in-person and hybrid meetings with budgets up to $150k. 2000 – 2018, Nielsen (Project Manager, Global Deployment Leader) Professional Service Lead for highly visible and top revenue producing clients. Deployed complex SaaS programs for Fortune 500 companies.
• Deployed complex SaaS programs with $5MM budgets.
• Executed training programs for over 1,000 users in 96 countries.
• Managed process improvement to retain $5MM client contract.
• Analyzed research with quantified value recognition of over $10MM. STEPHANIE VEIGA
Boston Area – South Shore
*********.*********@*****.***
www.linkedin.com/in/stephanie-veiga
Business Operations and Administration
management specializing in small
businesses, nonprofits, growing start-ups.
Responsible and effective at owning the
numerous day-to-day business operational
functions. Allowing owners and executives to
do what they do best; grow the business.
Experience with small businesses, nonprofits,
and Fortune 500 companies across consumer
goods, information technology, construction,
health care services, meetings and events,
and insurance industries.
Areas of Proficiency
Administration excellence
Advanced technical skills
Analyze and distill complex data
Board of Director administration
Budgets, Forecast, RFPs, Contracts
Communication skills
Complex CRM software solutions
C-Suite management
Data driven decision-making
Excel, Google spreadsheets
Financial monitoring
G-Suite & Microsoft Office
Human Resources and On-Boarding
International team management
Organizational skills
Process and Policy development
Project Management - Global projects
QuickBooks Online and Desktop
Social media management
Strategic initiative deployment
Superior sense of humor
Website development
Professional Affiliations
CMP (Certified Meeting Professional)
SPIN (Senior Planners Industry Network)
Education
UMass Lowell, Lowell, MA 2003
B.S. in Information Systems
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