Information Technology Customer Success
Resume:
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Navaneethan Srinivasan
Hyderabad, India ***032
**************@*****.***
About Me
Accomplished professional with 29 years of experience spearheading global initiatives, leveraging keen business acumen and forward-thinking mindset to support organizational growth and diverse business demands. Expert at providing strategic and tactical guidance in fast-paced environments, adept at assembling and leading high-performance teams. Motivational leader skilled in fostering collaboration between business and technical teams to drive increased profits and reduced costs through continuous improvement and strategic planning. Exceptional analytical, problem-solving, and critical thinking abilities, well- equipped to navigate complex situations and deliver effective solutions in today's competitive job market.
Executive Summary of Professional Achievements
Transformation Leader in IT & Business Operations with over 25 years of experience in driving business growth and technological advancements globally.
Digital Transformation Pioneer at Qualcomm Inc, leading a team of over 500 to expand from 19 to 10,000 employees, enhancing operational efficiency by 40%.
Financial Strategist at Qualcomm Inc, adeptly managing a $50M IT budget and spearheading strategic initiatives like ERP system implementation. Innovator in Client Management at DecisionOne Corporation, revolutionizing processes to significantly boost customer success and business growth.
Entrepreneurial Co-Founder & CTO of PropVision, spearheading technology deployment and strategic vision for competitive market presence.
Global Team Leader, expert in building and leading diverse, high- performance teams in a multicultural environment.
Technology Integration Specialist with proficiency in AI, ML, Cloud, DevOps, and Automation, aligning tech resources with business goals for market advantage.
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Skills
Leadership
Technology Oversight (AI, ML, Cloud, Devops, Automation) Strategic Thinking
Emotional Intelligence
Operations / Financial management
Data Driven decision making
Team Management / Teamwork
Digital transformation and Technology savvy
Innovation and Creativity
Communication and Collaboration
Global mindset
Adaptability and Agility
Business and Financial Acumen
Project / Vendor Management
Sustainability and Social responsibility
Customer centric Approach
Cybersecurity
Talent Development and Retention
Professional History
Vice President - Global Client Management
DecisionOne Corporation, Hyderabad
Manage and supervise client management processes and functions.
Implement service delivery processes, improving customer success.
Collaborate with Executive Management Team to represent customer perspectives.
Hire and manage employees to maximize productivity while training staff on best practices and protocols.
Identify opportunities to improve business process flows and productivity.
Increase company growth through collaboration with sales and marketing departments.
Lead development of strategic marketing plans to raise awareness and drive sales growth.
Collaborate with senior management to develop strategic initiatives and long-term goals.
Initiated strategy to drive company growth and increase market share and profitability.
Establish and maintain strong relationships with customers, vendors, and strategic partners.
June 2019 - Current
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Formulate and execute strategic initiatives to improve product offerings.
Developed innovative sales and marketing strategies to facilitate business expansion.
Co-Founder & Chief Technology Officer
PropVision India Private Ltd, Hyderabad
Formulated a clear vision for how technology will be utilized within the company to drive growth and efficiency.
Developed end-to-end infrastructure solutions for successful business outcomes.
Built and managed a high-performing founding team.
Defined company goals and timelines for research and development to ensure alignment with business objectives.
Developed technical aspects of the company's strategy to ensure it is in line with the business goals and provides a competitive advantage.
Ensuring that our technological resources meet both the short and long- term needs of the organization.
Spearheaded the original concept, developed the tech and business strategy, outlined the product vision, assembled a dynamic founding team, and engaged with numerous prospective investors and clients to present our innovative vision.
Identifying and implementing innovative technologies that yield competitive advantages in the marketplace.
Managing large teams, big data, and the product life-cycle, fostering a culture of collaboration and innovation.
Helping departments use technology profitably and acting as a mentor to team members to ensure their growth and development.
Supervising system infrastructure to ensure optimal functionality and efficiency across the organization.
Building quality assurance and data protection processes to safeguard the company's information and assets.
Monitoring KPIs and IT budgets to assess technological performance and identify areas for improvement.
Capitalizing on stakeholders' feedback to advise on necessary improvements and adjustments to our technology strategy.
Communicating the tech strategy to partners and investors, ensuring transparency and alignment with their expectations.
Maintaining a consumer-focused outlook, placing emphasis on delivering IT projects to market in a timely and efficient manner.
Making executive decisions on behalf of the company's technological requirements, ensuring the best solutions are chosen to meet our strategic objectives
2017-10 - 2019-06
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Director of Information Technology
Qualcomm Inc, Hyderabad
Developed, tracked, and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
Oversaw the growth of Qualcomm India offices from 19 to 10,000 employees.
Led digital transformation, resulting in a 40% increase in operational efficiency.
Directed and managed IT department, managing a team of 500+ professionals.
Implemented, created, and tested disaster recovery and business continuity plans and maintained an appropriate back-up system.
Documented and analyzed processes and procedures and adhered to regulatory compliance and guidance.
Developed and maintained service level agreements for strategic applications and measured performance against objectives.
Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes, and performance measurements to balance continuous innovation with responsible risk-taking.
Analyzed department and job-related functionality requirements to align technology priorities with business needs.
Cultivated highly regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development.
Fostered a positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
Stayed abreast of technological advancements, emerging standards and IS regulations to meet strategic technology goals.
Prioritized framework to evaluate technology and regulate communication with business stakeholders.
Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
Played key role in on-going infrastructure architecture, reevaluation, and optimization to keep pace with company growth.
Worked closely with management teams to plan, develop, and execute technical strategies aligned to client's vision.
Managed a $50M IT budget, optimizing costs and investing in strategic initiatives.
Implemented an enterprise resource planning (ERP) system, streamlining operations.
2004-04 - 2017-09
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Sr. Manager - IT Customer Support and Projects
Samtech Infonet Ltd, Chennai
Managed critical projects, customer services, and IT consultancy.
Designed and implemented various solutions, including SAN/NAS, Backup, ISP, LAN/WAN, and Data Center
Successfully completed several multi-million-dollar nationwide projects.
Evaluated hiring and promotions requests.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Executed appropriate staffing and budgetary plans to align with business forecasts.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Implemented and developed operational standards, policies, and procedures.
Recommended and implemented successful strategies to maximize revenue.
Asst-Manager Customer Support
Pertech Computers Limited, Chennai
Managed time efficiently in order to complete all tasks within deadlines.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Passionate about learning and committed to continual improvement. Sr. IT Customer Support Engineer
City Computers Pvt Ltd, Chennai
Learned and adapted quickly to new technology and software applications.
Demonstrated leadership skills in managing projects from concept to completion.
Provided professional services and support in a dynamic work environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated strong organizational and time management skills while managing multiple projects.
1995-11 - 2004-04
1993-11 - 1995-11
1992-12 - 1993-11
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Education
Doctorate of Business Administration (DBA)
Manipal GlobalNxt University - Malaysia
Master of Business Administration (MBA)
Amity University - India
Masters in Computer Applications (MCA)
Manipal University - India
Certifications
Advanced Certification Program in Cybersecurity by IIT Roorkee Certified Independent Director from Indian Institute of Corporate Affairs Sig Sigma, ITIL
https://www.linkedin.com/in/navaneethansba/
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2022-09 - 2025-09
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