Customer Service Support Specialist
Resume:
SEAN W. FARROW
Winter Park, FL ***** 352-***-**** ***********@***.***
PROFESSIONAL SUMMARY
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
SKILLS
Customer Service
Office Management
Organizational Skills
Office Administration
Excellent multi-tasking ability
Billing
Customer Relations
Administrative Support
WORK HISTORY
OFFICE MANAGER 06/2009 to CURRENT
Church Street Entertainment
Responsibilities included: Review all payroll for accuracy before I send it through to payroll company (as many as 200 employees), Calculate all manager's bonuses and commissions, Confirm and pay all invoices to purveyors, contractors and third party entities, Work with local licensing authorities, government agencies and general contractors, Negotiate contracts with various food and beverage purveyors for initial and ongoing product orders, Working with our insurance broker determining appropriate coverages (liability, property, workers comp and employee practices), Gather information for our accountants to run monthly financials, Maintained and updated operating procedures and employee training manuals, Organized continuing education for staff and management, Managed inventory and ordering, Cost control, Process new hires making sure all credentials are up to date, Assist all owners, managers and employees in completing tasks, Keeping office organized and providing an environment to help maintain a friendly and productive space for all employees
MARKETING CONSULTANT 01/2008 to 02/2009
Gainesville Today Magazine
Responsibilities include: Generating revenue through advertising sales, Maintenance of existing accounts, In charge of distribution and circulation, Training of new sales reps, Office Responsibilities including: -Billing and collections, -Expenses, -Payroll
BUSINESS MANAGER / MANAGED CARE LIAISON 08/2003 to 12/2007
Safeway Property Insurance Company
Responsibilities include: Handling credentialing and re-credentialing of 53 Skilled Nursing Homes in Florida and 13 in Texas, Maintaining proper licensing information on each facility, Handling of any claims issues that cannot be resolved at the facility level, Assisting in contract negotiations with Managed Care Organizations on behalf of our facilities, Training of any staff in need of education on proper claims filing and collections, Solicited, investigated, and retained new agencies, Contracted, installed, and trained new agencies, Orchestrated background checks, appointed and filed OIR forms with the State, Participated in catastrophe loss event claims processing, Participated in rate and form filings, Oversaw exposure management and communication of changes in capacity to agencies
GENERAL MANAGER OF EXISTING AND NEW OPERATIONS 01/1988 to 12/1997
Church Street Entertainment
Responsibilities included: Researched demographics for potential new locations, Generated construction and opening operations budgets, Oversaw construction of new facilities, Developed and implemented marketing and operating plans, Recruited and trained staff for opening, Responsible for operations of west coast locations, Maintained and updated operating procedures and employee training manuals, Responsible for promotions and marketing to increase revenue, Cost control, Provided monthly and year end financial reports to our stock holders
EDUCATION
Bachelor of Science Decision and Information Sciences 12/2001
University of Florida
OTHER INFORMATION
True, Santa Monica Restaurant Association, University of Florida Career Resource Center, Very strong customer service and personal interaction skills, Strong leadership and management abilities, golf, outdoor recreation, travel
REFERENCES
Furnished upon request
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