Case Manager
Resume:
Massachusetts, US
***********@*****.*** Savannah Williams
SKILLS
MS Excell -
Intermediate, 5 years
Google Workspace -
Advanced, 5+ years
LSWI (EMR) -
Intermediate, 1 year
Canva -
Advanced, 5+ years
Clerical and Administrative -
5 years
Online Order Processing -
> 1 year
First Aid/CPR/AED Certified
7/19/22-7/19/24
YPAD Certified 7/19/22
Top 5 Strengths
Context: Looks back to
understand how to improve
future performance
Connectedness: Values
people and relationships
Adaptability: Enjoys shifting
and change
Consistency: Able to set clear
rules and treat all people the
same
Responsibility: Takes
ownership of duties being
executed
EXPERIENCE
Greater Nashua Mental Health, New Hampshire — Case Manager, Older Adult Services
May 2023 - Present
Worked caseload of 25+ clients, connecting them to benefits and transportation. Successfully placed clients with housing programs. Connected 95% of clients with primary medical services. Completed EMR documentation with an 88% accuracy rate and within the approved timeframe while learning a new system and increasing caseload over 1 year. Attended training, seminars, and group supervision on a weekly basis. Completed extracurricular training to enhance knowledge and quality of service provided to clients. Met with community organizations to facilitate and improve client care across agencies. Collaborated both internally and externally to provide quality customer care. Amelia Rose Florals, New Hampshire — Floral Assistant October 2022 - May 2023
Received, prepped, and delivered over fifteen hundred custom orders. Coordinated with fellow employees to intake, process, and allocate goods. Served as a consultant between departments, ensuring smooth transitions of goods from reception to delivery.
Private Contractor, New Hampshire — Elder Care
September 2021 - May 2023
Assisted with daily tasks such as meal prepping, bathroom and grooming, and phone calls. Administered medication that was time-sensitive and through medical difficulty. Provided transportation to doctor and shopping. Offered companionship and confidentiality. Communicated health and wellness concerns or updates to family and medical personnel. Gateways Community Services, New Hampshire— Direct Support Specialist
June 2021 - October 2022
Met with clients and their families weekly for respite and enhancement. Collaborated with clients and families to create a recreational, enriching, and skill-building schedule. Provided companionship at an age-appropriate level to birth age and mental age. EDUCATION
Belhaven University, Mississippi — Bachelor of Arts August 2018 - July 2021
Minor in Psychology; emphasis on Global Studies.
Academic Honors: Dean's List.
Tyler Junior College, Texas — Associates
August 2015 - May 2018
Emphasis in Musical Theatre
Academic Honors: Dean's List, Phi Theta Kappa
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