Customer Service Data Entry
Resume:
Wilson NC *****
****************@*****.***
Justice Hawkins
Professional Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Skills
●Customer Service
●Courteous with Strong Service Mindset
●Critical thinking
●Data Entry
●Call Documentation
●Efficient and Detail-Oriented
●Time Management
●Strong Analytical and Problem-Solving Skills
●Microsoft Office
●Assembly and production
●Wrapping and Boxing
●Station Setup
EXPERIENCE
Customer Service Representative-MCI Communications
January 2015 - November 2021
●Provided COVID-19 FAQs and educational material to patrons and employees.
●Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
●Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Office Clerk- Alliance One
July 2009 - November 2011
●Interacted with customers by phone, email or in-person to provide information.
●Provided clerical support to company employees by copying, faxing and filing documents.
●Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
●Responded to inquiries from callers seeking information.
Packer-Bruce Foods
November 2011-January 2013
●Completed daily orders with expert picking and packing of shipments.
●Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
●Monitored outgoing packages for proper labels and accurate address information.
●Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
EDUCATION
Beddingfield High School - High School Diploma- August 2011
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