Customer Service Call Center, Driver

Kemar Antonio Brady

** ****** *** ****** 876-***-**** ****************@*****.***

Summary

A self-motivated and results-driven individual with over five (5) years of distinguished service, leadership, training development, and management experience in the Jamaica Defence Force. I am a self-motivated individual that is committed to career advancement through continual learning. My goal-oriented mantra motivates me to adapt to changing work environment in order to remain competitive and proficient in my job. I am committed to enhancing and improving my academic qualifications, leadership traits, and

managerial skills so that I may continue to be a valuable asset to any firm.

Education And Certification

EDWIN ALLEN HIGH SCHOOL 2002 – 2007

·Five (5) Caribbean Secondary Examination Council subjects.

JAMAICA DEFENCE FORCE 2019

·General Duties Clerk Course (Class 3 Level)

CARIBBEAN MILITARY ACADEMY 2022

·C3 Basic Driving Cadre.

TONCA A1 TRUCK DRIVING SCHOOL 2023

·Defensive Tractor Trailer Driver.

Skills & Abilities

·Customer Service Skills

·Time Management Skills

·First Aid

·Call Center Experience

·Promotion and up selling

·Defensive Driving Skills

·Multi tasking

Experience

JAMAICA DEFENCE FORCE

Army Soldier

OCTOBER 2018 – CURRENT

·Followed strict government guidelines.

·Safely operated a wide range of vehicles weighing under 4000 Kg.

·Addressed customer service inquiries quickly and accurately.

·Assisted in developing defence and attack strategies during combat, usually making quick and effective on-the-spot decisions.

· Maneuvered military vehicles with strong defensive driving skills.

·Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.

·Answer the phone to take messages or redirect calls to appropriate colleagues.

DIGICEL GROUP JAMAICA

Customer Service Representative

AUGUST 2015 – JANUARY 2017

·Built rapport with customers through courteous and professional communications

·Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.

·Addressed customer service inquiries quickly and accurately.

·Logged, tracked, and documented orders received daily.

·Kept abreast of evolving product lines to provide knowledgeable customer support.

KENTUCKY FRIED CHICKEN

Team Member

DECEMBER 2009 – AUGUST 2015

·Taking food orders over the phone and providing customer service to patrons.

·Maintaining a clean work environment, including stocking shelves with paper goods, napkins, plates, utensils, etc.

·Participating in training activities to improve service skills and knowledge of brand promotions and products.

·Worked hard to learn all required tasks quickly to maximize performance,

·Consistently sought ways to go above and beyond job requirements and exceed customer expectations.

·Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.

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