Customer Service Sales Representative
Resume:
Charles Moran
***********@*****.***
Skills
Problem-Solving
Teamwork and Collaboration
** ***** ***** **-*** talent.
Work experience
Phone Sales Representative
Youngevity International - Provo, UT
February 2018 to January 2021
Experienced Sales Associate 02/2018 - 01/2021
Youngevity Orem, UT
Helped customers find specific products, answered questions and offered product advice.
Sold various products by explaining unique features and educating customers on proper application or usage.
Increased purchase amounts by cross-selling with similar products. Engaged customers in friendly, professional dialogue to determine needs. Worked with fellow sales team members to achieve group targets. Timely Traffic Reporter 2007-2015
KSL-News Radio Salt Lake City, UT
Timely traffic reports every 10 minutes on the 9's, Monitored over 350 live freeway cameras.
Host of the weekly radio show for children "Read Today." Multi-Tasking through multiple programs at once.
Providing social media updates.
Analyzed and interpreted news and information received from various sources to broadcast information.
Met deadlines with reliable, in-depth news coverage. Phone Sales Representative 04/2004 - 08/2006
Doba Inc Orem, UT
2 years phone sales for online warehouse memberships. Developed Saves Department to retain customers.
Maintained and recorded customer information in database. Broke down objections using friendly, persuasive strategies. Achieved established sales targets by generating new customer accounts. On-Air Radio Personality 01/2002 - 02/2004
Magic 99.5 Albuquerque, NM
Mid day On-Air personality.
Promotions director.
Successfully transitioned to the sales department. Edited recorded events and interviews into radio appropriate content. Researched and studied background information to prepare for programs or interviews. Customer Service Representative
Media One Cable Orlando, FL
Answered incoming calls and provided highest level of professionalism and knowledgeable
service to every customer.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Asked probing questions to determine service needs and accurately input information into electronic systems.
Transferred calls to sales team.
Operations Manager
KRST Albuquerque Albuquerque, NM
Managed upwards of 20 Disc Jockeys at 2 radio stations. Responsible for programming and ratings.
Interfaced with sales department for on-air promotions. Managed live broadcasts from client locations.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Oversaw financial management, budget management, accounting and payroll activities. Presented performance and productivity reports to supervisors. Motivated and evaluated personnel for performance improvement and goal achievement. Education and
Training
High School Diploma 05/1974
Sandia High School Albuquerque, NM
Education
Some College in General
UNM - Albuquerque, NM
January 1984 to December 1985
High School graduate in General Studies
Sandia High School Albuquerque - Albuquerque, NM
August 1971 to May 1974
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