Hard worker. Fast learner. Team player.
Resume:
Courtney Ballay
Plainwell, MI *****
***********@*****.***
Transportation - Licensed and Insured.
Authorized to work in the US for any employer
Work Experience
Caregiver
Live-in Home Health Aid-Plainwell, MI
January 2023 to Present
Family Caregiver
• Only child
• Father deceased
• Appointed Power of Attorney and
• Patient Advocate for a Retired and Disabled Mother with dementia who has undergone a shoulder replacement, hip replacement, spinal fusion, and laminectomy and has encountered an inability to ambulate without assistance.
Retail Merchandiser
Driveline Retail Merchandising-Southwest Michigan
August 2021 to December 2022
• Produces store sales by providing point-of-purchase and shelf management services.
• Determine call schedules by reviewing priorities with supervisor and discussing special instructions, product promotions, new products, and price changes.
• Maintain customer relationships by visiting with store managers, department managers, and employees.
• Answers questions, respond to special requests, and describe product features.
• Maintain store shelves by observing displays of company products, remove damaged or freshness- dated products, tidy store shelves, and provide optimum display of products.
• Maintain inventory by restocking shelves with product from inventory, observe inventory levels, prompt store management to reorder when levels appear low, and arrange for return and credit for damaged products.
• Complete call report by observing display and pricing of competitors’ products.
• Help field sales representatives with special promotions by setting-up displays at aisle ends, checking daily on special promotions, observing customer reaction to special promotions, forwarding observations to management, and removing promotions at end of special promotion period.
• Provide information by reporting growth, expansion, or closing of retail locations in assigned territory. Maintain quality results by following and enforcing standards.
• Enhance merchandising and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. Internship at Walnut & Park
Kalamazoo Probation Enhancement Program-Kalamazoo, MI April 2021 to June 2021
• 2nd divorce
• Revisit custody dispute
• Substance abuse
• Felony criminal conviction (July 2020)
• 18 months probation (07/2020-01/2022)
• Rehabilitation
• Cashier
• Expo
• Barista
• Kitchen cook
• Custodial
• Opening and closing duties
Covid-19
MEDICAL LEAVE OF ABSENCE-Plainwell, MI
March 2020 to April 2021
PCP ordered medical leave.
HUB Loader
UPS-Kalamazoo, MI
November 2019 to March 2020
Sort, scan and load packages for daily distribution. Machine Operator and Material Handler
Rizzo Packaging-Plainwell, MI
January 2019 to October 2019
Assembly line building parts for Parker.
Patient
Ascension Borgess-Plainwell, MI
March 2018 to April 2019
• Divorce
• Custody battle
• Depleted mental health
• Bipolar diagnosis, with severe MDD and generalized anxiety disorder
• Psychiatry
• Counseling
• CBT/DBT therapy
• Mindfulness training
Crew Member
Wendy's (Saren Restaurants, Inc.)-Plainwell, MI
September 2017 to March 2018
• cashier
• drive-thru
• front counter
• grill
• fries
• sandwiches
• fountain machine
• fryer maintenance
• sweep and mop
• clean & maintain bathrooms
• empty trash
• dishes
• keep back inventory fully stocked
• clean windows
• sweep the parking lot
• customer donation sweeps
Keyholder
Salvation Army Family Store & Donation Center-Plainwell, MI May 2016 to September 2017
Closing manager / Hi-Lo operator
Cashier and Customer Service
CIT Holdings-Plainwell, MI
August 2008 to February 2017
• dust
• bag ice
• sterilize fountain machine
• contract vendors
• customer service
• weekly manifests
• clean & maintain restrooms
• empty trash
• POS transactions
• lawn maintenance
• write change orders
• stock coolers
• stock shelves
• lottery sales & inventory
• snow removal
• count down & zero out cash drawers & safe
• clean windows
• fully stocked back inventory
• daily / weekly / monthly inventories
• stick fuel tanks & record measurements
• sweep and mop
• store opening & closing
• stock cigarettes
• make bank runs
Education
Bachelor's degree in Cybersecurity
Southern New Hampshire University - Remote
March 2024 to Present
Bachelor's degree in Information Technology
Ashford University - Remote
April 2022 to February 2024
Skills
• Janitorial experience
• Analytics
• Planograms
• Hospitality
• Communication skills
• Customer service
• Organizational skills
• Front desk
• Production and Assembly
• Sales
• Phone etiquette
• Upselling
• POS
• Restaurant experience
• Cash handling
Certifications and Licenses
Safe From Harm
April 2017 to Present
Salvation Army
Adult First Aid/CPR/AED
April 2021 to April 2024
American Red Cross Training Services
OSHA 10
May 2021 to Present
University of South Florida
ServSafe
May 2021 to May 2024
National Restaurant Association
ANSI Accredited
Front Desk Representative
June 2021 to Present
American Hotel & Lodging Association
Driver's License
August 2021 to May 2024
Assessments
Verbal communication — Proficient
November 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Front desk agent (hotel) — Proficient
August 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Sales skills — Proficient
November 2023
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Home health aide skills — Proficient
December 2023
Providing care to patients in a home setting
Full results: Proficient
Building relationships for childcare providers — Proficient February 2021
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Delivery driver — Proficient
July 2023
Interpreting instructions or signs and solving problems Full results: Proficient
Customer service — Proficient
March 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
November 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Call center customer service — Proficient
November 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate