Customer Service General Manager
Resume:
Rosalia Sanchez
GENERAL MANAGER
214-***-**** Fort Worth, United States ********@*****.***
SKILLS
Fast Learner
Microsoft Office
Ability to Work in a Team
Communication
Security Policies
Operating Partner
Customer Service
Leadership
Leadership Development
Sales
Accountability
L ANGUAGES
English
Spanish
EMPLOYMENT H I S TORY
Operating Partner at Whataburger
Leadership Development
Coaching & Training
P&L Accountability
Process Improvement Boosted Sales
Increased Profits
Promoted Safety
Enforced Company Guidelines Drove Efficiency
Minimized Risk
Enhanced Customer Service
Onboarded New Hires
Operating Partner at Whataburger, Grand Prairie
March 2023 — Present
Achieved a 99.6% NSF average, the highest in the region. Averaged 4.5 million in annual sales.
Created targeted training for each manager in the for front staff and kitchen staff. Fostered performance excellence by incorporating safety guidelines, company vision, mission, and values with a consistent focus on creating a guest-centric culture. Took charge of new employee orientation and maintained staffing levels across each location.
Maintained strict adherence to the company's safety and security policies/procedures. Managed 5 Managers 7 Team Leaders 50 Team Members daily. Assistant Manager at Whataburger, Dallas
January 2018 — Present
Increased yearly sales from 3.2 million to 4.1 million. Recognized as high performing manager in 2022.
Helped control Food Cost withing company guidelines. Controlled labor cost withing company guidelines.
Passed Health Department visits with a 98.0 Average. Manager on duty during corporate visits.
Graduated from Advance Your Profession Class in 2019. Averaged 97% during routine store visits by Supervisors. Team Leader at Whataburger, Dallas
February 2016 — Present
Run shifts in place of a salaried manager.
Control Labor and Food Cost.
Meet all Health Standards during shifts.
Hit company standard on Speed of Service.
Train and onboard new Team Members.
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