Customer Service Officer
Resume:
Personal
Name
Edmund Lartey
Edmund Lartey
I am a results-driven and detail-oriented person with a passion for tackling complex challenges and driving innovative solutions. With a solid foundation in engineering, strategic management, and Health and safety, I bring a diverse skill set that includes teamwork. leadership and problem-solving. My professional journey has been marked by a commitment to excellence, demonstrated through successful projects. I thrive in collaborative environments, leveraging effective communication and teamwork to achieve project goals. My technical acumen, coupled with a strong analytical mindset, positions me to contribute effectively to any team.
Work experience
Address
608 Targhee Pass HWY,
Customer Service Officer
MTN Ghana, Accra
Sep 2018 - Sep 2023
West Yellowstone
59758, Montana
Phone number
************@*****.***
Offering information about products, pricing, services, and policies to assist customers in making informed decisions.
Dealing with customer complaints, problems, or escalations in a professional and empathetic manner, aiming to find suitable solutions and ensure customer satisfaction. Identifying opportunities to recommend additional products or services that may benefit the customer based on their needs and preferences.
Interests
Sports
Health, Safety and Environmental Officer
Electricity Company of Ghana, Accra
Develop and administer health and safety programs to prevent accidents. Aug 2016 - Jul 2018
Travelling
Watching Movies
Cooking
Maintain an overriding commitment to health, safety, environmental responsibility and sustainable development.
Implementing staff development plans to achieve individual and departmental safety. Conduct health and safety inspections and audits.
Languages
Maintenance Engineer
Architectural and Engineering Service Limited, Accra Perform maintenance periodically on electrical equipment Jul 2015 - Jul 2016
English Native Perform a periodical physical inspection of electrical tools and measuring equipment Develop a fully functional maintenance planning scheme. Solving maintenance related problems.
Education and Qualifications
MSc Oil and Gas with Energy Management
University of East London, East London
Jun 2021 - Jul 2023
Certificate In Strategic Management
Unicaf University
Apr 2021 - May 2021
Bachelor of Technology in Electrical Engineering
Takoradi Technical University, Takoradi
Jun 2017 - Aug 2019
Higher National Diploma (Electrical/Electronic Engineering Cape Coast Polytechnic, Cape Coast
Skills
Microsoft Office
Leadership
Teamwork
Aug 2010 - Jun 2013
Problem-Solving
Google Analytics
Strategic Planning
Communication
References
Mr. Fredrick Danso MTN Ghana
Kennedy Aglagor
*********@*****.***
Professional Courses
Principles of Occupational Health & Safety Management Systems Alison
Anointed Electrical
Engineering Service
Limited
May 2020 - Aug 2020
Environmental Management Systems (EMS
Alison
Sep 2020 - Nov 2020
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