Customer Service Representative
Resume:
Simone Floyd
Evanston, IL *****
***************@*****.***
I'm a very creative young women looking to make my mark in life. I truly believe my purpose in life is to help other's in any way that may be my focus is the youth in our world. I'm a quick learner and easy to work with I strive for nothing but the best
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Accurserve payroll company-Washington, DC
March 2024 to Present
Working from home sending off account letters and payroll checks and also pay stubs to current clients that are partners with accurserve payroll company
Remote Customer Service Representative
JC Consulting and sales-Evanston, IL
February 2021 to August 2023
Making inbound and outbound calls to customers. I also answered emails and chat with customers via texting in order to help them have the best service and service that the company had to offer. Youth Mentor
Leesville community center-Leesville, LA
January 2021 to December 2021
Mentoring young girls after school conducting arts and crafts and reading books and much more to help them become responsible young women
Shift Manager
Checkers Drive-In Restaurants, Inc.-Leesville, LA
June 2018 to March 2020
Taking customer orders running my shift counting money closing down the store stocking and cleaning Care Advocate/housekeeper
MADO Healthcare-Chicago, IL
June 2016 to June 2018
Cleaning room for the mentally ill clients. I was also a care advocate for the more independent clients that would get ready to transition to living independently on their own outside of the facility Customer Service Representative
La Quinta Inns & Suites-Leesville, LA
April 2014 to May 2016
I was the front desk overnight customer service representative. My job duties consist of checking reservations in and out the hotel. I was also responsible for doing the night audit and setting breakfast up for the guests. I would also fold and wash towels for housekeeping Cake Decorator/Baker
Walmart-Leesville, LA
November 2008 to January 2014
Taking order cleaning stocking and decorating cakes and cupcakes for special orders and store showcase Education
2 year community College in Business
Malcolm x college - Chicago, IL
January 2010 to April 2012
High school diploma
Ca Academy For Liberal Studies Early College High School - Chicago, IL September 2003 to June 2007
Skills
• Customer Service
• Food Service
• Food Preparation
• Laundry
• Cooking
• Cashiering
• Shift Management
• Cleaning Experience
• Commercial Cleaning
• Mentoring
• Retail Sales
• Organizational Skills
• Kitchen Experience
• Cleaning
• Cake Decorating
• Caregiving
• Serving Experience
• Cash Handling
• Food Safety
• Merchandising
• Tutoring
• Host/Hostess
• Guest Services
• Night Audit
• Front Desk
• Cold Calling
• Guest Services
• Assistant Manager Experience
• Inventory Control
• Home Care
• Leadership
• Customer service
• Management
• Restaurant experience
• Baking
• Shift management
• Cooking
• Guest services
• Conflict management
• Cash register
• Serving
• Sales
• Cash handling
• Hotel experience
• Mentoring
• Merchandising
• Front desk
• Retail sales
• Cold calling
• Tutoring
• Team management
Certifications and Licenses
First Aid Certification
Assessments
Cleaner fit — Proficient
October 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Recruiting — Proficient
September 2023
Managing the candidate sourcing and selection process Full results: Proficient
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Building relationships for childcare providers — Proficient May 2023
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Cooking skills: Basic food preparation — Proficient November 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
December 2023
Influencing and negotiating with customers
Full results: Proficient
Work motivation — Proficient
September 2022
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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