Customer Service Representative
Resume:
JAMES A. BANKS
WASHINGTON, D.C. 20020
*************@*****.***
CAREER OBJECTIVE: TO GAIN FULL TIME EMPLOYMENT IN AN ENVIRONMENT THAT WILL ALLOW MY CLERICAL AND CUSTOMER SERVICE PROFESSIONALISM, 40 WPM, MS WORD, ARTICULATION, PROFICIENCY, ATTENTION TO DETAIL AND ENTHUSIASM, TO BE UTILIZED TO ITS FULLEST.
STRENGTHS: OVER TEN YEARS OF EXPERIENCE IN CLERICAL AND CUSTOMER SERVICE-RELATED FIELDS.
EXPERIENCE:
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
RESTAURANT ASSOCIATES, WASHINGTON, D.C. 02/2017-12/2022
*PERFORMS SALES TRANSACTIONS IN A TIMELY FASHION.
*ENTERS ALL SALES INTO THE CASH REGISTER TO ENSURE PURCHASES ARE
ACCURATELY RECORDED.
*MAKES CHANGE, ACCEPTS DECLINING BALANCE CARDS AND OTHER ACCEPTABLE
FORMS OF PAYMENT; ISSUES RECEIPTS TO CUSTOMERS.
*FOLLOW STANDARD PROCEDURES FOR ISSUING CASH REFUNDS.
*INTERACTS WITH CUSTOMERS AND RESOLVES CUSTOMER COMPLAINTS IN A
FRIENDLY, SERVICE-ORIENTED MANNER.
*RESPONSIBLE FOR ALL ASSIGNED CHANGE FUNDS AND CASH RECEIPTS ENSURING
THAT CASH DRAWER IS IN COMPLIANCE WITH OVERAGE/SHORTAGE STANDARDS.
*OBSERVES CUSTOMERS PURCHASE IN THE CAFE LINE AND DIFFERENTIATES
BETWEEN STANDARD PORTIONS.
*REPLENISHES CONDIMENTS, COFFEE, OTHER BEVERAGES AND GENERAL SUPPLIES
WHILE MAINTAINING CLEANLINESS OF SERVICE AREAS.
*KEEPS PASTRY CASE STOCKED.
*ENSURES COMPLIANCE WITH COMPANY SERVICE STANDARDS AND INVENTORY
AND CASH CONTROL PROCEDURES.
*ENSURES COMPLIANCE WITH ALL SANITATION, SERVSAFE AND SAFETY REQUIRE-
MENTS.
*PERFORMS OTHER DUTIES AS ASSIGNED.
*09/2010-01/2017 UNEMPLOYED
DRIVER/CUSTOMER SERVICE REPRESENTATIVE, FIRST HOME CARE, WASHINGTON, D.C. 08/2005-08/2010
*TO PICK UP INDIVIDUALS WITH USE OF THE COMPANY VEHICLE FROM THEIR HOMES OR AT THEIR PICK-UP POINTS AND TRANSPORT THEM TO THEIR ASSIGNED DESTINATION SAFELY WITHIN THE SPECIFIED TIME FRAME.
*TO PERFORM PROBLEM SOLVING FOR THE INDIVIDUALS AND REPORT THEIR ISSUES TO THE IMMEDIATE SUPERVISOR OR CASE MANAGER/SOCIAL WORKER.
*TO DOCUMENT ANY PROBLEMS REGARDING THE VEHICLE AND REPORT THEM TO THE IMMEDIATE SUPERVISOR.
*TO ASSIST WITH THE MAINTENANCE OF THE COMPANY VEHICLE (I.E. OIL CHANGE, INSPECTION, CLEANLINESS, ETC.).
*TO PERFORM OTHER DUTIES AS ASSIGNED
CUSTOMER SERVICE REPRESENTATIVE
UNISCRIBE PROFESSIONAL SERVICES, WASHINGTON, D.C. 08/2004-08/2005
*TO PERFORM THE HIGHEST LEVEL OF CUSTOMER SERVICE.
*TO OPERATE COPIER, POSTAGE AND FAX MACHINE.
*TO PICK-UP AND DELIVER MAIL, PARCELS AND COPY JOBS IN A TIMELY MANNER.
*TO LIFT LARGE AMOUNTS OF MAIL, OVERNIGHT PACKAGES AND SHIPMENTS AT LEAST UP TO 25 LBS.
*TO PERFORM COURIER SERVICES AND HANDLE TIME SENSITIVE MATERIALS.
.*TO REPORT TO THE IMMEDIATE SUPERVISOR OF ANY MALFUNCTIONS OR OF ANY RECOMMENDATIONS REGARDING THE OPERATING EQUIPMENT.
*TO BALANCE WORKLOAD AND PERFORM PROBLEM SOLVING VIA INSTRUCTION, GUIDELINES OR DIRECTION TO THE TEAM AND SERVED AS THE FOCAL POINT OF COMMUNICATION WITH PERSONNEL, AND TO THE CUSTOMERS.
*TO MAINTAIN THE ACCURACY OF REQUIRED REPORTS, LOGS, MEASUREMENTS AND TO ADHERE TO COMPANY GUIDELINES, SAFETY AND SECURITY PROCEDURES.
*TO ASSIST THE FINANCE DEPARTMENT BY MINIMIZING THEIR SITE WASTE AND REWORK.
*TO PERFORM AS AN ALTERNATE RECEPTIONIST WHEN NEEDED AND OTHER DUTIES ASSIGNED.
CUSTOMER SERVICE REPRESENTATIVE
ADMINISTRATIVE RESOURCE OPTIONS, WASHINGTON, D.C. 08/2002-08/2004
*DUTIES LISTED UNDER UNISCRIBE PROFESSINAL SERVICES.
HOUSEKEEPER
SOUTHEASTERN UNIVERSITY, WASHINGTON, D.C. 08/1997-08/2002
*CLEANED BATHROOMS, OFFICES, LOBBIES, CORRIDORS, STAIRWAYS & GROUNDS.
*PULLED TRASH, DEBRIS & WEEDS.
*SWEPT, SCRUBBED, BUFFED & MOPPED FLOORS.
*VACUUMED & CLEANED CARPETS.
*STOCKED RESTROOMS & SUPPLY CLOSETS.
*PERFORMED LIGHT MAINTENANCE WHEN REQUIRED.
JAMES A. BANKS
PAGE 2
EDUCATION:
HIGH SCHOOL DIPLOMA
FRANK W. BALLOU 1988
REFERENCES: AVAILABLE UPON REQUEST
NOTE: JAMES IS AN ADULT LEARNER. ALTHOUGH HE HAS NOT HAD HIGH-LEVEL JOBS, HE ARTICULATES HIS RESPONSIBILITIES WELL.
Contact this candidate