Customer Service Support

Christopher Battu

•**** Mulberry Avenue, San Antonio, Texas 78201, Cell 210-***-**** **************@******.***

Professional Summary

Results-driven CompTia and IT professional with extensive experience in computer peripherals manufacturing, installation, and maintenance. Skilled in IT installations and support across multiple locations, including India, Dubai, Muscat, and the USA. Committed to providing excellent customer service and maintaining up-to-date knowledge of industry trends and technologies.

Skills

Google Project Management Foundations

•IT Infrastructure Library

•Computer literacy

•PC operating systems

•Navigation and internet usage

•IP addressing

Relevant Experience

•CompTIA A+ - Components of Desktop PCs, Installation & Configuration of Operating Systems, Microsoft Windows & Windows Operating Systems troubleshooting, Network Connections, Network Technologies, Laptops, Portable Computing Devices, Printers & Scanners, PC Security, Computer Hardware Replacement, System Components

•CompTIA Network+ - TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Corporate Network Installation, Operation, Management, Support, and Troubleshooting

•CompTIA Security+ - Security Threat Identification, Internal Systems & Services Hardening, Secure Network Communications, PKI Management, Organizational Security Policy Enforcement, Security Infrastructure Monitoring

•Interpersonal skills - Communication, Customer Support, Emotional Intelligence, Positive Attitude, Conflict Management, Teamwork, Time Management, Problem Solving, Active Listening

Work Experience

Xeta Commucications, NYC NY

Install cabling and commissioning telephone systems

Tele Automation New York City, NY

Support Tech

Install and maintain customer support of Nortel PABX Systems. Coordinate customer service requests such as installations, repairing of phones, voicemails, and unified communication. Provide hands-on training and support for customers to aid in setup and optimal use of systems for full functionality.

Alpha Data Dubai, UAE

Engineer Telecom

•Pre-Sales

•Installation

•Maintenance of Nortel Key Phone and PABX Systems

Education & Training

ACI Learning Computer User Support Specialist Program June 2023

•PeopleCert ITIL 4 Foundations

•CompTIA A+

Alamo Colleges District SAReadyToWork (SARTW) Program January 2023- Present

Certifications

PeopleCert ITIL 4 Foundation In Progress

CompTIA A+ In Progress

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