Pharmacy Technician Customer Service

Stephenie A. Ezeribe

Houston, Texas, *****

281-***-**** ***************@*****.***

Objectives

Certified Pharmacy Technician with a strong background in customer service and pharmacy operations, including prior authorization management. Committed to top-tier patient care, safety, and organizational leadership. Seeking a managerial role in a growth-oriented company to optimize pharmacy operations, foster customer relations, and lead a high-performing team to success. Detail-oriented and PTCB-Certified, offering a history of exceptional patient care and customer satisfaction. Ready to contribute extensive knowledge and effective communication skills to retail pharmacy, hospital settings, or related environments.

Work Experience

Senior Pharmacy Technician

Walgreens, Houston, Texas

Dates: 10/01/2022 – 02-26-2024

Cardinal Health Pharmacy, Stafford, Texas

Dates 02-08-2024 to Current

Successfully managed and led a team of pharmacy professionals to ensure the efficient operation of the pharmacy.

Excelled in processing and managing prior authorization documents, working closely with healthcare providers and insurance companies to ensure timely approvals for medications.

Streamlined the authorization process, resolving complex issues promptly and enhancing patient care.

Demonstrated strong decision-making abilities, extensive knowledge of medical and pharmaceutical terminology, and problem-solving skills.

Upheld the highest standards of customer service and pharmacy efficiency, resulting in customer loyalty and error-free prescription filling.

Pharmacy Technician

Walgreens, Houston, Texas

Dates: 08/21/2021 – 09/30/2022

Provided exceptional customer service at prescription drop-off and pick-up counters, consistently improving customer experience.

Accurately interpreted prescription orders, entered data into the computer, filled and labeled prescriptions correctly, and prevented medication errors, ensuring patient safety and wellness.

Managed pharmacy inventory by verifying quantities, storage, and restocking to prevent out-of-stock situations.

Processed third-party documents efficiently, resolving insurance issues and strengthening customer relationships.

Strictly maintained patient confidentiality in compliance with HIPAA.

Pharmacy Technician – PRN

The Pharmacy, Southwest Freeway, Houston, Texas

Dates: 7/12/2021 – 09/25/2021

Provided friendly and professional customer service, improving customer experience and continued business despite fierce competition.

Accurately interpreted prescription orders, entered data into the computer, filled and labeled prescriptions correctly, preventing medication errors and promoting patient safety.

Maintained patient confidentiality in compliance with HIPAA.

Education

High school Diploma: 06/2017

Pharmacy Technician Certificate: 05/15/2021, Pharmacy Technician Certificate Board (PTCB)

CERTIFICATION & LICENCES

Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB) - #30169375 (06/25/2021)

Registered Pharmacy Technician, Texas State Board of Pharmacy - #324113 (07/8/2021)

Certified immunizer (Walgreens) for Flu shot and Covid vaccines

ADDITIONAL SKILLS

Robust work ethic Proficient in pharmaceutical calculations Extensive knowledge of generic and brand names Sharp decision-making skills Familiarity with medical and pharmaceutical terminology Effective problem-solving and composure in challenging situations Strong teamwork and multitasking abilities Enthusiastic about learning and training Exceptional time management and organizational skills

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