Customer Service Data Entry

oluleye ogunleye

Work Experience

Adecco Staffing (WFH); 11/2022 – 03/2024

Customer Service Analyst (@ Radial Inc.)

Primary responsibilities include taking calls and responding to emails, taking customer orders, and providing issue resolution

Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed.

Address customers in a professional and respectful manner.

Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.

Maintain the internal and external customer databases.

Analyze customer issues to develop tools and processes to increase customer satisfaction.

Maintain up-to-date knowledge on customer business areas.

Maintain broad knowledge about company’s products and services.

OZARK FOODS (03/2022-10/2022)

Warehouse staff.

Arranging of items in the warehouse

Sorting of items

Packing of items and ensuring target is met

Taking inventory of goods

Diverse Staffing; 12/2020 – 12/2021

Payroll Analyst

Process employee Time & Attendance data from the Time capture system to payroll and reconcile variances utilizing tools in the Time and payroll systems.

Process employee data (new hires, changes, additional earnings) from the HR system of record to the payroll system.

Process employee verification of employment (VOE) requests.

Ensures that all legally required federal, and local taxes, Social Security contributions, and other deductions are withheld from individual paychecks.

Serves as a liaison with other departments, units, and locations in the resolution of payroll problems.

Recommends changes in methods or procedures to improve the efficiency of the payroll function.

Provide customer service to employees: in the area of pay, benefits and taxes as they relate to their pay, how to enter time or time off, where to locate forms and information on company’s intranet, where to send completed forms, who to contact for payroll questions and how to obtain IRS instructions on withholding issues.

Diverse Staffing; 07/2019 – 12/2020

Data Entry

Review data for deficiency and errors

Comply with data integrity and policies

Responding to queries and information and access relevant files to keep company updated

Research and obtain further information for incomplete document

Ascension Health; 02/2018 -07/2019

Payroll Processor

• Performed tasks to establish and maintain employee/payroll records. Performed a wide variety of accounting/record keeping and payroll processing activities, including computing wage and overtime payments, calculating, and recording payroll deductions, processing requests for paycheck advances, and processing terminations.

Responded to Subpoenas by providing the federal and state courts Time detail reports or other Kronos reports that may be requested by attorneys or legal representatives.

Processed and Calculated Taxes in accordance with IRS standards, including determining and remitting federal, state, and local tax withholdings.

Worked with the tax team in coordinated effort to run tax error reports on a bi-weekly basis to identify and correct any potential payroll errors.

Ran Kronos reports on a biweekly basis to ensure that all associates are paid Wages/Salaries correctly and adjust time where required.

Addressed associate concerns by updating and correcting tax information to stay accurate and compliant with IRS regulations.

Responded to IRS/BLS inquiries, providing relevant employment and wage information.

Calculated retro, reimbursement, and wages payable.

Reviewed and process ad-hoc payments, bonus, and all forms of compensation.

Ascension Health; 07/2017- 02/2018

Benefits Administrator

• Researched and analyzed healthcare plans, including medical, dental, vision and disability insurance.

• Processed and approved Benefits Administration Documents (Life Event, Premium Subsidy, Certificate of Credible Coverage etc.).

• Evaluated the costs and benefits of wellness programs, life and long-term care insurance, and employee assistance programs.

• Built and maintained relationships with health and retirement plan providers. Also coordinated retirement and pension plans.

• Assisted employees by explaining benefits and appealing decisions made by insurance companies, reviewed vendor invoices, resolved disputes, and reporting on fees and costs.

• Provided education and enrollment support during open enrollment periods.

Provided Human Resources Support Function

Data Recognition Corporation; Indianapolis, Indiana; 03/2017 - 05/2017

Standardized Test Scorer/Data entry

Hand scored, read, and graded tests that are comprised of any type of constructed response according to set parameters and metrics.

EDUCATION

Master of Business Administration, (Marketing) 2008

Ladoke Akintola University of Technology; Ogbomosho, Nigeria

Bachelor of Accounting, 2004

Federal University of Technology Akure; Akure, Nigeria

Associate Degree in Banking and Finance, 2002

Federal University of Technology Akure; Akure, Nigeria

Membership

American Payroll Association

Notary Public

CAN EFFECTIVELY USE

1.Microsoft Word

2.Excel

3.Service Now

4.Perceptive Content

5.Microsoft Word

6.Microsoft Access

7.Print check suite

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