Customer Service Account Manager

* **** ***** ***********: For Exceeding Department Goals 08/2006,

HSBC Bank

Awards for Performance

HSBC Bank

Collecting on Business Accounts – 30 to 120 Days Past Due, Negotiations, making outbound calls to collect outstanding amount that are due before any more heavy equipment can be rented, if unable to Pay the Outstanding Invoices, Suspend the Account, so no more Rentals are allowed. Verify if any Lien Rights are Pending and if so, call the General Contractor and Owner of Property to collect amount owed and advised a Notice of Intent (NOI) will be placed if Invoices are not paid. Customer Account Resolution, Collections, Skip Tracing, experienced with Auto Dialer, Negotiations

Auto Dialer and negotiated with customer to ensure monthly payments are paid to avoid consequences on their Credit Report.

Set up Payment plans based on their Receivables

Provided Customer Service to incoming Customer Service calls and handled all customer complaints, such as Verbal Cease and Desist are checked to avoid further obsessive calls, so no further complaints and/or Lawsuits are carried forward Offered Loss Mitigation Assistance and/or Forbearance Worked in Various Departments Maintained an awareness of all changes to policies, procedures, practices, laws, regulations. Assisted Management in providing Training to New Team Members to ensure team goals in Production and Quality are met.

12/2022 - 10/2023 Business Collections / Account Manager UNITED RENTALS INC, Las Vegas, NV

03/2022 - 12/2022 Business Collections / Account Manager AHERN RENTALS, Las Vegas, NV

09/2021 - 03/2022 Business Collections

ATWORK ( TEMP AGENCY ), Las Vegas, NV

07/2018 - 01/2021 Senior Collections Representative SERVICING SOLUTIONS, Anaheim, CA

SUSIE GARCIA

NORTH LAS VEGAS, NV

Phone: 951-***-****

Email: **********@*********.***

Objective

Seeking to obtain a full time position as a Senior Collections Representative. Ability Summary

A detailed oriented professional with 10+ years of experience in the Finance/Mortgage industry. Proven abilities in time-management, organization, and analytical skills. Works well under pressure both independently and as part of a team in a deadline driven, fast paced environment. Able to manage, prioritize, complete work assignments, and other duties as assigned, Customer Service skills. Occupational Licenses and Certificates

Professional Experience

Employment History

08/2015 - 07/2018 Senior Collections Representative Loan Me, Anaheim, CA

Pharmacy Tech

1 Year at College or a Technical or Vocational School American College of Healthcare, Riverside, CA

General High School Curriculum

High School Equivalency Diploma

Parkridge Private School, Long Beach, CA

References Available on Request

Education & Training

References

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