Customer Service Data Entry

LPS Coordinator

Prommis Solutions, Roswell, GA, None Selected

Pulled reports and assigned events to processors and attorneys to obtain updates regarding title issues, contested and litigated matters for files in foreclosure. Updated LPS and clients with information obtained. Prepared title worksheets and requested fees needed for attorneys to proceed with clearing issues. Also pulled reports and assigned to teams for files that were not title related. Trained new and existing employees.

Work at Home Specialist

Fidelity National Foreclosure Solut,, None Selected Pulled reports and monitored mortgage loans in foreclosure with title issues for a variety of clients. Data entry and corresponded with the attorneys offices assigned to files to verify how the clearance of the title defect was progressing. Reprojeceted and completed events due in LPS desktop. Default Specialist II

Washington Mutual, Northridge, CA, None Selected

Monitor a portfolio of 200-300 sub prime loans to ensure the foreclosure and bankruptcy process is adhered to within FNMA/FHLMC guidelines. Interact with attorney's to complete research on escalated issues. Knowledge in crediting and debiting of general ledger accounts. Research foreclosure and bankruptcy disputes. QSM assistance on priority correspondence from customers. Train new employees on the foreclosure, bankruptcy and research process. Loan Servicing Representative

Countrywide, Lancaster, CA, None Selected

A representative for Resolution Management. Handles inbound and outbound supervisor calls pertaining to escalated issues regarding mortgage loans. Knowledgable in escrow, taxes, insurance, arm loans, HELOC, correspondence and loan documents.

Loan Service Representative

Washington Mutual, Northridge, CA, None Selected

Assist customers with questions pertaining to home loans, escrow accounts, taxes, insurance, payments and fees assessed to their accounts. Also assisted branches, co-workers with escalated issues, supervisor and manager calls.

Vocational School Certificate

CalJOBS Education, CA

Certificate in Office Occupations

Marlo Pedraza

351 E 6th St, Long Beach, CA 90802

Phone: 213-***-****

Email: *********@*****.***

Summary

Job Objective

CUSTOMER SERVICE REPRESENTATIVE, 10 years experience Experience

Education

Skills

Additional Comments

Fluent in Microsoft Office XP, Outlook, Excell, Alltel, MRP, Fourth Shift, AS400,LPS Desktop, FMS,Lenstar, 10-key, office procedures, typing, filing, proofreading, heavy phone lines, customer service, data entry, home loans, escrow accounts.

Detailed References

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