Customer Service Support

SH

SHERRY HOWARD

sherryimhoff***@gmail.com 248-***-**** Bloomfield Hills, MI 48302

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Records Management

Telephone reception

Customer Support

Paperwork Processing

Contract negotiation expertise

Expense Reporting

Client Services

Client Service

Account development

Client Relationship Building

Performance Improvement

Sales expertise

Customer Relations

Christian & Company Bloomfield Hills,

MI

Manufacturer's Representative HVAC

03/2020 - Current

Developed and maintained relationships with vendors, suppliers, and customers.

Responded promptly to customer inquiries related to products or services offered by the company.

Updated customer databases with current contact information and account status changes.

Assisted in developing marketing materials such as brochures, flyers, catalogs.

Maintained a high level of product knowledge through ongoing training sessions.

Resolved any issues that arose between customers and manufacturers in a timely manner.

Collaborated with other departments within the organization to ensure successful operations.

Supported the development of new products by providing feedback from customers regarding usage patterns or preferences. Represented manufacturer at trade shows, building brand recognition, establishing contacts and identifying potential service partners. Consulted with customers to evaluate needs, build perception of value and develop personalized quotes for product and service costs. Accompanied sales staff on sales appointments and client visits to monitor project progress.

Attended sales department and company-wide meetings to stay current on latest objectives and sales performance.

Supported staff members by logging performance data and customer profile information to analyze client base and identify untapped market sectors.

Summary

Skills

Experience

Learned customer needs and desires to suggest specific product options. Saks Fifth Avenue Troy, MO

Style Consultant

06/2019 - 08/2020

Greeted customers and responded to inquiries in a timely manner. Provided customer service by answering product and service related questions.

Assisted customers with order placement, returns, exchanges, and refunds. Processed payments using point of sale system software. Answered phone calls and directed them to appropriate personnel. Resolved customer complaints in a professional manner while remaining empathetic to their concerns.

Educated customers on product features and benefits to ensure they had an excellent shopping experience.

Nordstrom Troy, MI

Style Advisor

06/2016 - 06/2019

Greeted customers and provided exceptional customer service. Assisted customers in selecting clothing items that suited their individual style needs.

Advised customers on the latest fashion trends.

Cheeburger Cheeburger Restaurants The

Woodlands, TX

Owner/Machine Operator

06/2013 - 03/2016

Developed and executed brand awareness campaigns to increase customer engagement.

Organized promotional events to introduce new products and services to the public.

Engaged customers through social media platforms to create a sense of community around the brand.

Fusion Event Staffing Naples, FL

Brand Ambassador

01/2010 - 04/2013

Developed and executed brand awareness campaigns to increase customer engagement.

Organized promotional events to introduce new products and services to the public.

Engaged customers through social media platforms to create a sense of community around the brand.

Gathered customer feedback for product development purposes. Provided detailed reports on promotional activities and sales results. Introduced sales, promotions and other brand initiatives to gain customer loyalty.

Organized and carried out promotional events, set up and tore down event sites and interacted with customers.

Built relationships and personalized future client development opportunities by collecting customer data.

Gave out product samples, coupons and pamphlets to encourage sales. Put together eye-catching displays to attract potential customers and encourage questions.

Central Michigan University Mount Pleasant, MI

BBA in Accounting

06/1982

Education and Training

Contact this candidate