Customer Service Forest Park
Resume:
Tiffany Powell
Bartender
Forest Park, GA *****
*************@*****.***
Customer-oriented Bartender offering 15 years background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Reliable and hardworking. I work autonomously or in teams to serve over customers Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Authorized to work in the US for any employer
Work Experience
Bar Manager
The Brass Tap - Hapeville, GA
July 2022 to Present
Bartender Shift Manager
Sombreros Mexican Cantina - Hapeville, GA
May 2018 to July 2022
Balanced daily registers and generated sales reports for management. Kept track of bar tabs and transferred open tabs to dining area for wait staff. Completed regular bar inventories and daily requisition sheets. Trained new bartenders on drink preparation and upselling techniques. Prepared cocktails from bar recipes and served wine, draft and bottled beer. Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations. Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele. Offered seating and other special accommodations to customers according to preferences and dining area volume.
Created signature beverages to increase revenue and patron loyalty. Increased average ticket amounts by upselling customers from shelf to premium brands. Bartender
Rumors Gentlemen's Club - Forest Park, GA
May 2014 to May 2019
Upsold customers from shelf to premium brands to help boost sales. Recommended food and drinks to patrons based on preference, pairings and special promotions. Balanced daily registers and generated sales reports for management. Trained new bartenders on drink preparation and upselling techniques. Talked easily with patrons to build rapport and earn repeat business. Kept supplies stored in proper locations according to health code standards. Monitored patron alcohol consumption to encourage safety. Used POS system to input orders, create checks and issue receipts. Prepared both alcoholic and non-alcoholic beverages as specified by patrons. Maintained list of ride services for inebriated customers to safely transport to destinations. Bartender
Driftwood Bar and Grill - Atlanta, GA
March 2010 to January 2014
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Balanced daily registers and generated sales reports for management. Kept track of bar tabs and transferred open tabs to dining area for wait staff. Collected and organized daily till totals and tips. Increased average ticket amounts by upselling customers from shelf to premium brands. Created rapport with new and returning patrons to foster guest satisfaction. Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
Education
High School Diploma
Creekside High School - Fairburn, GA
June 1998
Skills
• Outstanding customer service Service-oriented mindset Excellent judgment Outgoing personality
Courteous Suggestive selling
Able to stand 16 hr shifts Safe serving knowledge
Organizational ability
• Bartending
• Upselling
• Restaurant Management
• Shift Management
• POS
• Food Service
• Food Safety
• Restaurant Experience
• Management
• Cash Handling
• Administrative Experience
• Microsoft Office
Certifications and Licenses
Driver's License
June 2020 to June 2024
Assessments
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Bartending — Proficient
July 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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