Data Entry Support Specialist

CAROLYN D PETTES

********@*****.*** 512-***-**** Manor, TX 78653-2607

Summary

Hardworking and reliable Operations Support Specialist, Data Entry Specialist and Project Coordinator with strong ability in communication. Offering excellent customer service and self-direction. Highly organized, proactive and punctual with team-oriented mentality. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

• Customer Relationship Management

• Data Entry

• Helpdesk operations

• Data Collection

• Technical Assistance

• Communication

• Problem Solving

Experience

Service Operations Support Specialist Aerotek Aston Carter)-Luminex Corp - Dia Sorin - Austin, TX 04/2023 - 09/2023

• Provide technical support to customers via phone and email.

• Documented customer inquiries and resolutions in a ticketing system.

• Respond to 20 – 30+ inbox emails daily, handle internal customer inquiries, ensure high customer satisfaction through direct interactions using Microsoft Outlook and Salesforce.

• Create approximately 30 to 40 PM work orders within SF Tool

• Create and Close PM work orders (180 to 200)

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Field Service Support Specialist /Data Entry Specialist Aerotek Aston Carter-Luminex Corp - Dia Sorin - Austin, TX 04/2022 - 04/2023

• Developed and implemented specialized procedures for customer service operations.

• Generated reports to track performance metrics of team members.

• Researched and analyzed customer feedback to identify areas of improvement.

• Coordinated with other departments to ensure efficient workflow processes.

• Created training materials for new hires on the company's procedures and policies. Field Service Support Specialist /Data Entry Specialist Aerotek Aston Carter - Luminex Corporation - Austin, TX 11/2020

- 04/2022

• Developed and implemented specialized procedures for customer service operations.

• Generated reports to track performance metrics of team members.

• Coordinated with other departments to ensure efficient workflow processes.

• Conducted regular meetings with staff to review progress and address any concerns.

• Participated in ongoing training and compliance activities.

• LMNX PM Queue WOs, PM Presale WOs, monitor specific FSE Salesforce chatter, Closing WOs, TSBs and LX200 closing WOs

• Determined appropriate databases for completed documents and transferred files electronically.

• Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.

Contract Support Representative (CSR) Invenio_S2G Support Services Group BC Forward - Austin, TX 10/2016 - 08/2020

• Assisted customers with order placement, returns, exchanges, and refunds.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Resolved customer complaints in a professional manner while remaining empathetic to their concerns.

• Demonstrated strong problem-solving skills when faced with challenging situations or complex inquiries from customers.

• Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service. Project Coordinator Sun Technologies, AT&T - Client McDonald Corp - Austin, TX 01/2012 - 05/2016

• Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.

• Collaborated with senior leadership on strategic planning initiatives related to future projects.

• Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.

• Assessed customer feedback in order to continuously improve service delivery processes or procedures.

• Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.

Education and Training

Austin Community College Continuing Education Austin, TX 08/2010 Some College (No Degree): Additional Business Courses Austin Community College Continuing Education Austin 04/2010 Some College (No Degree): Information Technology Project Management IBM Development Classes (Development Plan Austin 05/2007 Some College (No Degree): Business Administration and Management Mayfield Senior High School Las Cruces, NM 05/1969 High School Diploma

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