Customer Service Project Management
Resume:
Cassandr
Skinner
***********@*****.***
Houston, TX 77011
Summary
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers 16 years of experience leading talented teams and exceeding objectives. Background includes strong history in customer service project management and team building . Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Skills
●Customer Satisfaction
●Marketing
●Employee Management
●Performance Management
●Risk Management
●Event Planning
●Contract Compliance
●Schedule Coordination
●Microsoft Office
●Recruitment and Hiring
●Inventory Contr
Education and Training
Grant Writing and Estate Planning
Cal State
Riverside, CA,
01/2000
San Diego State University
San Diego, CA,
01/1992
Diploma
Samuel FB Morse High School
San Diego, CA,
01/1991
Certifications
●TABC License
●Food ManagersLicence
Experience
Chymistry Group LLC.
Residential Manager Houston, Texas 06/2015 to Current
●Maintain logs on all maintenance required on equipment within the service department
●Maintained updated resident records and coordinate move-in and move-out logistics.
●Managed and oversaw operations, maintenance and administration of properties.
●Compiled and conveyed operational and financial data to regional manager.
Chymistry Bar & Lounge
Business Owner/Operator Houston, TX 08/2015 to 07/2019
●Kept up-to-date on regulatory changes affecting business operations.
●Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
●Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
●Determined pricing for products or services based on costs and competition.
Corporate Concierge Services Memorial City Mall
Regional Concierge Manager Houston, TX 06/2011 to 12/2016
●Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
●Maintained client accounts by obtaining, recording and updating personal and financial information.
●Built and maintained productive relationships with employees.
●Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Interests
Slam Poetry, Visual Art. Community Service. Volunteering.
Activities and Honors
●Board Member World Youth Foundation 2016-present
●Member, Frontiers Association 2020 - present
●Awarded 40/40 Most Influential Woman of 2018
●RBRW.ORG Board Member Real Beauty Real Women Give Back2014
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