Customer Experience Client

Grace Latimer

Miami, Florida

Cell phone: 902-***-****

Email: **************@*****.***

Ambitious, conscientious and high energy person with a positive attitude that likes to work in teams in high quality food and beverage establishments with strong values and thrive by providing an outstanding customer experience.

Key Skills

Strong technology skills specifically using pouring systems such as Squirrel, working with different POS systems such as Aloha and Squirrel

Awards and Accomplishments

● Food & Beverage – Serve right, Top earner with tables & tips.

● Lifeguard & Swimming- National Lifeguard (NL), National Lifeguard Trainer (NLI), First aid, AED, Oxygen, Water Safety Instructor (WSI)

● Education – Highschool Diploma

Education

Kingsview Academy, Halifax NS, Canada – Private School – High School Diploma Work Experience

Harbour Beach Restaurant, Pictou NS, Canada – Host/ Server & Bartender -2019-2022

● Key Duties; Providing safe service of alcohol in high volume establishments, liquor & menu selection, expediting, payments, liquor counts.

● Key Accomplishments; Outstanding client experience in a fast-paced restaurant, Top Performing Gross Sales & Tips.

The Dome Nightclub, Halifax NS, Canada – Bartender/ Table Server – Fall 2022 - Current

● Key Duties : Inventory counts, stocking bar, knowledge of premium alcohol & cocktail menu

● Key Accomplishments; Maintained outstanding client experience in large VIP table sections, while in a timely manner, Ability to upsell premium VIP packages while having a high tip average and high volumes sales throughout employment

The Roxbury Dive Bar/ Rox Live, Halifax NS, – Host/ Server Support - Server/ Bartender 2022 - 2024

● Key Duties; Stocking Server station, liquor & menu selection, expediting, payments

● Key Accomplishments; Outstanding client experience in a fast- paced college bar, Top performing gross sales & tips

Waegwoltic Club, Sackville Sports Stadium, Halifax Beaches – Lifeguard Supervisor – 2018 to 2024

● Key Duties; Administering first aid, public relations.

● Key Accomplishments; Supervisor position.

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