Data Entry Customer Service
Resume:
LA’SHANTA SKINNER
Patterson, LA ***** (***) *** – 5058 ********.*******@*****.***
SUMMARY
Healthcare professional with expertise in customer service, managing medical records, and office support functions.
Experience includes clerical functions such as data entry, accounts overview, and maintaining privacy and confidentiality guidelines.
Strong communicator both verbally and in writing when it comes to building rapport with patients and colleagues along with maintaining and securing confidential, sensitive information.
SKILLS
Medical records
Data entry
Clerical tasks
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Medical terminology
Scheduling
HIPPA compliance
Analytical
Problem solving
Time management
Organization
Report writing
Customer service
ADP
Payroll
Recruiting
Interviewing
EMR
EDUCATION
Bachelor of Science in Business Administration DECEMBER 2023 GPA: 4.0 DeVry University Naperville, IL
WORK EXPERIENCE
Personal Care Attendant Maison Jardin – Nexion Health Morgan City, LA March 2022 - Present
Provide physician’s orders to nurses in accordance with department policy to reduce time spent locating records and improve productivity.
Complete accurate documentation of individual care plans in order to communicate with nurses and doctors.
Consistently maintains service plans ensuring that patients are cared for in the appropriate manner.
Provides laundry and housekeeping services to residents as well as serving meals and dining room duties.
Maintains clean and safe environment for residents, staff, and visitors while abiding by OSHA guidelines.
Legacy of Franklin Franklin, LA
Certified Nursing Assistant Franklin, LA June 2017 – March 2022/August 2022 – Present
Recorded all data and patient information accurately in the point click care database.
Served as a patient advocate while communicating effectively with patients, families, and caregivers.
Provided inpatient nursing care with care to assist residents in daily tasks as needed.
Facilitated high levels of care and service in high-volume setting of 10-16 patients per person.
Ward Clerk Nov 2020 – March 2022
Maintained an up-to-date roster of residents so there is always an accurate count of residents in the facility.
Handled all daily communication such as incoming and direct calls and delivered messages to residents daily.
Kept personnel informed of resident’s appointments and arranged for efficient appointment transportation.
Completed/filed necessary medical & administrative records upon admission, transfer, and/or discharge.
Assisted the Charge Nurse in developing work assignments and schedules, always ensuring full coverage.
CERTIFICATIONS
CNA Certified/CPR certified The American Red Cross December 2015 - Present
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