Customer Service Office Assistant
Resume:
Monica Hudson-Spence
Baltimore, MD 21229
****************@*****.***
Professional Overview
Seeking employment with a company or organization, with whom I can grow with both professionally
and personally.
Summary of Skills
● Substitute Teacher for General and Special Education students
● Works with emotionally challenged students with behavior problems
● Implements treatment plan goals
● Schedule management
● Detail oriented
● Microsoft office (Outlook, Word, Power Point, 365)
● Customer Service Skills/Parent Communication
● Time management
● Routine scheduling
● Faxing, Copying, Scanning documents, records requests
● Maintaining Student Records
Work Experience
8/2020-6/2021 BCPSS- Baltimore, MD
Ptech at Dunbar High School
Virtual IEP Office assistant
Scheduling meetings, Parent communication,
biweekly distribution of parent correspondence
Daily communication, check for reports to be submitted in a timely manner
Various means of communication by phone and email.
Attend monthly staff meetings
Monitor student attendance
Monica Hudson-Spence
3500 Clarenell rd.
Baltimore, MD 21229
****************@*****.***
Professional Overview
Seeking employment with a company or organization, with whom I can grow with both professionally
and personally.
Summary of Skills
● Substitute Teacher for General and Special Education students
● Works with emotionally challenged students with behavior problems
● Implements treatment plan goals
● Schedule management
● Detail oriented
● Microsoft office (Outlook, Word, Power Point, 365)
● Customer Service Skills/Parent Communication
● Time management
● Routine scheduling
● Faxing, Copying, Scanning documents, records requests
● Maintaining Student Records
Work Experience
8/2020-6/2021 BCPSS- Baltimore, MD
Ptech at Dunbar High School
Virtual IEP Office assistant
Scheduling meetings, Parent communication,
biweekly distribution of parent correspondence
Daily communication, check for reports to be submitted in a timely manner
Various means of communication by phone and email.
Attend monthly staff meetings
Monitor student attendance
Monica Hudson-Spence
3500 Clarenell Rd.
Baltimore, MD 21229
****************@*****.***
PROFESSIONAL OVERVIEW: Seeking employment with a company or organization, with whom I can grow with both personally and professionally to support the quality of life for our youth..
SUMMARY OF SKILLS:
Clerical and administrative skills
Builds excellent rapport.
Excellent customer service
Multitasking
Adaptable
Organizer and time manager.
Leadership skills
Exceptional verbal and written communication
Interpersonal and social skills
Scheduling
Conflict resolution
Excellent in handling and managing children.
Great listener
Support of emotional and mental overall health
WORK HISTORY:
8/2020-6/2021 Baltimore City Public Schools Baltimore, MD
P-Tech at Dunbar High School
Virtual IEP Office Assistant
Scheduling meetings, Parent communication, biweekly distribution of parent correspondence, daily communication, check for reports to be submitted in a timely manner, various means of communication by phone and email, attend monthly staff meetings, monitor student attendance, attention to customer needs.
8/2018- 5/2020 Baltimore City Public Schools Baltimore, MD
School #450 (Frederick Douglass High School)
Substitute Teacher/ Support Staff
Taking Attendance, Overseeing and communicating with students, Disseminating classwork and projects, great customer service.
8/2016 -6/2018 Baltimore City Public Schools Baltimore, MD
School #345 (ED public separate day school) (Joseph C. Briscoe)
Para Educator/IEP office Assistant
Draft meeting agendas and IEP’s supplied advance materials and executed follow up for meetings and team conferences. Planned meetings and prepared conference rooms. Daily diligent efforts communication with parents and or guardians. Made copies, sent faxes, and handled all incoming and outgoing correspondence. Organized files, faxed reports, and scanned documents. Received and distributed faxes and mail in a timely manner. Daily communication via email with various staff members, excellent customer service and communication.
EDUCATION AND TRAINING:
Baltimore City Public School, Baltimore, MD
Certified Para Educator- April 2014 to present.
Para Pro Assessment (March 8, 2014)
Current Employee Status (highly effective)
Contact this candidate