Customer Service Call Center
Resume:
Cynthia Weaver
Concord, NC 28027
*******.******@*****.***
Education
University of California-Philosophy, B.A. degree 1996-2005
University of Phoenix - Biology 2009-2010
Work Experience
Housekeeper – Pruitt Health Town Center Nov 2023-Present
Harrisburg, NC
Housekeeper for long term facility with skilled nursing using infection control protocol. Cleaning resident rooms, administration hall, dining room and public areas.
Shift Lead – Walgreens Dec 2022-Oct 2023
Kannapolis, NC
Managed large pharmacy, safe counts, cashier, stocking. Responsible for all monies at end of shift. Customer service issues for retail and pharmacy.
Driver – Door Dash May 2020-Present
Concord, NC
Independent driver. Manage my own schedule, drive my vehicle, and deliver fast food, groceries and other items to customers.
Customer Service- Exxon Oct. 2017- Dec 2022
Concord, NC
Cashier for busy neighborhood gas station. Stocking and inventory. Customer service.
Call Center Rep-Teletech Inc. June 2017- Dec 2017
Concord, NC
High volume incoming calls for United Healthcare insurance. Utilized auto-dialer and statistics to optimize call performance. Familiarity with medical questions and insurance information.
Patient Administration Coordinator – Kinetic Concepts, Inc. Nov. 2006- Jan. 2009
Charlotte, NC
Incoming and outgoing phones in call center while utilizing MS office and a variety of applications for large durable medical equipment company. Worked primarily with physicians and home healthcare agencies in NYC and north New Jersey.
Patient Transport-Bay Medical Management June 1994 –May 1996 Walnut Creek, CA
Assisted with patient transport via wheelchair and gurney up to 300 lb. for large MRI center in busy hospital. Scheduling, assisted techs and physicians.
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